Front Office Manager
3 weeks ago
Authorises charges to be made for late departures and checks complimentary guest items.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Maintains and is guided by hotel policy on credit/lost and found hotel guests’ properties.
- Follows up with credit check reports; liaises with credit manager.
- To be responsible for room division operations during the absence of the Room Division Manager.
- To discuss all matters that needs follow up with the Reception Manager on the next shift.
- Approves the working schedule for the room division and submits them to the Room Division Manager.
- Ensures neatness of the front office as well as ensures correct attitude and behaviour of attendants; discusses problems that are encountered regarding this with Room Division Manager, Assistant Room Division Manager and their shift leaders.
- Assigns and approves duty rosters for room division staff.
**Job Requirements: -**
- Must have good communication skills in English.
- Must present a positive and professional attitude at all times.
- Able to work under pressure and meet deadlines; possess a mature attitude and is a good team player.
- Familiar with basic computer skills with previous experience in using hotel management software and telephone switch boards.
Pay: RM3,300.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Cheras: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your expected salary?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Front Office: 3 years (required)
Expected Start Date: 06/03/2024
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