Employee Services Specialist

5 months ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT DBS** **IS LOOKING FOR AN EMPLOYEE SERVICES SPECIALIST (INDONESIAN SPEAKING)**

**SENIORITY LEVEL**:Non
- Management

**FUNCTION**: Digital Business Solutions - HR

**LOCATION**:Sunway Geo, Selangor

**ROLE POSITIONING AND OBJECTIVES**

The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration. This involves leveraging expertise in employee services to ensure all administrative processes align with BAT’s business strategy and resource requirements.

**Reports to**:Employee Service Team Lead

**Reporting Level**:Individual Contributor

**Geographic Scope**:Direct Reporting Business Units

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Employee Services resource is accountable for ensuring that relevant processes are delivered effectively and always provides excellent Customer services, ensure all key results are achieved for Employee Services scope
- Is expected to carry out Employee Services requests sent by the business as well as answers employee queries
- Provides Employee Services related expertise, ensuring that all administration processes are conducted and aligned to BAT’s business strategy and resourcing needs
- Works closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
- Uses HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
- Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
- Maintains data configuration ensuring employee data sync between SuccessFactors and other HR systems
- Ensures the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
- Delivers the regular reconciliation of HR data
- Ability to improve specialist services and processes and manage appropriately
- Delivers data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- Minimum degree in Human Resources, Business Administration or equivalent
- Attention to details and ability to produce accurate work
- Good knowledge in Microsoft Excel
- Fluent in both English & Indonesian
- Experiences with SuccessFactors is an added advantage
- Strong work ethic with a positive attitude and good analytical skills
- Strong customer service mind set with good communication and excellent problem-solving skills
- Possesses high degree of professionalism, patient, and grace in servicing clients
- Resourceful, proactive, attentive to details and a good team player
- Willing to support on Public Holidays on a rotation basis

**BENEFICIAL**
- Experienced with Regional HRSS is a plus
- Strong in data management & HR processes are added advantage

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

**See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

  • Employee Services Specialist

    5 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A HR EMPLOYEE SERVICES SPECIALIST** **SENIORITY LEVEL: Experienced **Non** -...

  • Employee Services Specialist

    5 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DBS** **IS LOOKING FOR AN EMPLOYEE SERVICES SPECIALIST** **SENIORITY LEVEL**:Non - Management **FUNCTION**: Digital Business...

  • HR Employee Services Specialist

    5 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A HR EMPLOYEE SERVICES SPECIALIST** **SENIORITY...

  • Employee Services Specialist

    5 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT **DIGITAL BUSINESS SOLUTION **IS LOOKING FOR A**N EMPLOYEE SERVICES SPECIALIST - JAPANESE SPEAKER **SENIORITY LEVEL**:Entry...

  • HR Specialist, Employee

    6 months ago

    Kuala Lumpur, Malaysia GEA Group Full time

    **HR Specialist, Employee & Manager Services (China)**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a...

  • Gbs - Employee Relations Specialist

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • HR Employee Services Specialsit

    5 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT **DIGITAL BUSINESS SOLUTIONS **IS LOOKING FOR HR EMPLOYEE SERVICES SPECIALIST** **SENIORITY...

  • Employee Services Advisor

    5 months ago

    Kuala Lumpur, Malaysia Power IT Services private limited Full time

    **Core Responsibilities** - Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM - Manage recruitment and post recruitment employee activities - Meet SLA’s around Timeliness and Quality - Has good communication skills to be able to respond to employees’ queries through tickets, chats - Create and...

  • Employee Lifecycle Specialist

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • People Services Specialist

    6 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with...

  • Employee Relations Specialist

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Gbs - Employee Relations Specialist (Europe)

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Specialist, Employee Experience

    6 months ago

    Kuala Lumpur, Malaysia LUXASIA Full time

    **Description**: LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the...

  • People Services Specialist

    6 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with...

  • Employee Relations Specialist

    2 months ago

    Kuala Lumpur, Malaysia Air Products Full time

    At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...

  • HR Executive

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 52117 **Position Type** FT Permanent **Recruiter **#LI-CF1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • HR Specialist

    5 months ago

    Kuala Lumpur, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Kuala Lumpur, Malaysia Company: Nestrade (Nestlé Global Procurement Division) Act. Rate: Full-Time 100 % Type of contact: Permanent contract Genuine opportunities for career and personal development Modern “smart office” locations providing agile & collaborative workspaces Dynamic international working...

  • Employee Relations Specialist

    5 months ago

    Kuala Lumpur, Malaysia Vinarco Full time

    Job Description: **Client**: A subsidiary of a leading oil and gas exploration and production company. **Location**: Kuala Lumpur, Malaysia **Type of hiring**: Contract **KEY OBJECTIVES**: - To be responsible for improving the productivity of the organization's employees by setting up learning & development strategy, assessing company-wide developmental...

  • HR Executive

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Employee Lifecycle Executive

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...