Reservation & Ticketing Executive
6 months ago
**Education and Experience**:
1. Diploma or Bachelor's Degree (Degree in Hospitality, Travel, Tourism will be preferable)
2. Minimum 5 years of job experience in a related field.
3. High level of knowledge of the GDS system (ABACUS/SABRE).
4. Have IATA/UFTA certificate (highly preferred)
5. Have prior experience in using Airlines reservation systems (preferable)
6. Minimum of three (03) years of experience in travel and tour related industry
7. Excellent command of English and Bahasa Malaysia (verbal & written).
8. Proficient in MS Office
**Job Descriptions**:
1. Responsible for the processing of ticketing requests submitted by agents as well as responding to service desk inquiries submitted for assistance with booking, pricing, air contract questions, or any related airline queries.
2. Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or Net fare pricing options.
3. Stay up to date with international travel trends and travel requirements.
4. Knowledge of airline rules and regulations, and reading fare rules.
5. Verify ticket validity before staging a reservation for exchange.
6. Resolve Ticket errors
7. Execute voids, reissues, and refunds as appropriate.
8. Issue tickets and daily use of internal scripts, services, and databases.
9. Knowledge of preferred seating process and ancillary services.
**Job Type**: Permanent
**Salary**: RM3,000.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Airline Ticketing: 3 years (preferred)
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