Tehcnical Support Executive

2 weeks ago


Pengerang, Malaysia LG PETRONAS Chemicals Sdn Bhd Full time

**ACCOUNTABILITY AND RESPONSIBILITY**
- Perform spec-in process on our new products or new customers.
- Suggest the best solution to customers when customers have difficulty using our products.
- Listen customer's technical requirements for products and share it.
- Provides information about the products and technology trends to customers.
- Carry out the various tests needed to make the best solutions for customers.
- Carry out evaluation of product properties to compare with competitor's products.

**MAIN TASK**
- Along with sales, developing new customers and performing the spec-in process for new products and new customers.
- Receive customer pain points and seek solutions together with related departments.
- Provide formulation(Latex compound, etc.) and dipping solution for customers.
- Evaluate the physical properties of competitors' products and compare them to ours.
- Choose relevant NBL sample according to customer sample request and send accordingly.
- Respond to customer C&C(Claim & Complaint) in collaboration with related departments(Production, QA/QC, Process management, Sales, etc.).
- Manage lab equipment and chemicals in accordance with HSE-related laws and ISO guides.
- Manage inventory of chemicals and consumables.
- Perform a glove physical properties evaluation for management of change, such as 4M.
- Determine the NBL mixing ratio by evaluating the glove physical properties of nonconforming products (problem goods, etc.).
- Support Customer Service Senior Executive’s work and play a role as a deputy in absent

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Meal provided
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected Salary?
- How long your notice period?
- What is your current/last drawn salary?
- Do you have any professional certificate relevant?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Glove Manufacturing/Latex Processing Industry: 3 years (preferred)
- Tehnical Support Service in Petrochemical Plant: 5 years (preferred)

Expected Start Date: 05/01/2024



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