Customer Manager

Duties/Responsibilities: -Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. -Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. -Measures team performance; communicates goals and quotas to team; encourages and motivates...

-Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...

Strategize, own and drive business goals on improving voluntary and involuntary churn. - Lead and manage the execution of road maps for Customer Retention & Churn Management in order to achieve Churn KPI. - Develop and implement customer retention and engagement programs. - Lead and manage all campaigns (eg but not limited to upsell and cross sell) to drive...

**Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...

**About the role**: Overall CSM Responsibility To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements) To be the Malaysia and International...

**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

Customer Relationship Management: Build and nurture relationships with new and existing customers, understanding their requirements, and proactively addressing their needs. - Customer Acquisition: Identify and target potential customers through various channels, such as referrals, networking, or market research, and develop strategies to acquire new...

**Join an innovative, fun and Energetic Company with a great culture.**: - **Flexible Working Conditions**: - **Development Opportunities** Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Service Delivery Manager. Ezypay is a multi-award-winning FinTech company established in 1996,...

**Job Summary** We are seeking for an individual to join and lead the Customer Relations Team to support operation for escalation complaints received from Regulatory Bodies, Media, NGOs and internal escalation. The role also includes identifying and driving process improvements across departments. **Responsibilities**: - Managing Customer Relation...

We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

Job Description: Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Manager. Huntsman Performance Products (HPP) is looking for a Customer Service Manager to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual will lead a Customer Service team and guide the team...

**Responsibility** **1. Customer Service Operations**: - Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback. - Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions. - Monitor...

**Responsibility** **1. Customer Service Operations**: - Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback. - Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions. - Monitor...

Are you passionate about making organisations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

**The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...

Location: KL Area (Hybrid Working Arrangement) Department: Customer Service Reports to: HQ in Singapore **Job Summary**: We are seeking two experienced Customer Service Managers with a background in contact center and team management, particularly within the insurance industry. You will oversee customer service operations, ensure customer satisfaction,...

Mandarin Speaker CRM Architecture - Technology Domains : CMCC CRM; Retail and Wholesale Banking sales and servicing platform enabling omni-channel experience across self-service and staff assisted channels. Bank-wide Anti-Money-Laundering (AML) and Customer Due Diligence (KYC) management platform Role Descriptions: Responsible for end-to-end software...

The Customer Relationships Manager is responsible for building good relationship with customers, to execute marketing strategies, create and implement digital campaigns and secure and/or coordinate events for the Food & Beverages outlets. **Responsibilities**: - Acquires and builds strong relationships and network with new, existing or regular customers. -...

**_The Position: _** The Customer Success Manager duties include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve...

**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...