Customer Management

5 months ago


Kuala Lumpur, Malaysia TENTACLE SSO SDN.BHD. Full time

Mandarin Speaker CRM Architecture - Technology Domains : CMCC CRM; Retail and Wholesale Banking sales and servicing platform enabling omni-channel experience across self-service and staff assisted channels. Bank-wide Anti-Money-Laundering (AML) and Customer Due Diligence (KYC) management platform Role Descriptions: Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. Partner closely with the Group domain team to plan and manage transitioned deliverables.
Tentacle Tech.At Tentacle Tech, we provide quality; cost-effective IT services to clients from various verticals and are striving to achieve our goal in becoming one of the leading solution providers in Malaysia, Singapore and India. We are glad to discuss the areas where Tentacle can work as an extension of your team and bring visible value in some of following areas. 1. Solutions space - RPA (we are implementation partner for Kofax), BPM, Assets Management, Services Management 2. Business Intelligence and Analytics space 3. Digital marketing and Mobility 4. Software Development Services 5. Testing and Assurance services 6. Support and Maintenance services 7. IT Outsourcing and Recruitment Leveraging our strong project management capabilities, we can help you in managing projects by bringing onsite, onshore and offshore models. Our Project managers and project leaders would work as one point contact for you, manage project team and take full responsibility for milestone based project outcome and deliverables. This would help your team to focus more on your main business and not to worry about project management and deliverables.
Bachelor's or Equivalent


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