Customer Support Intern

4 weeks ago


Kuala Lumpur, Malaysia Experian Full time

Intern

Employee Status: Fixed Term

Role Type: Hybrid

Department: Data Management

Schedule: Full Time

**Company Description**:
**About Experian**

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,600 people operating across 43 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Role Summary**:
We are looking for a qualified CS Support Associate to join our CS engagement team and help us achieve our goals. You will provide support to CS engagement team about administrative works on products, orders, deliveries, and company policy. Administrative employees can help companies improve efficiency, provide satisfactory customer experiences, and elevate processes. CS Support Associate provide important functions for the CS Engagement Team, customers, and businesses they assist.

**What you’ll be doing**
- Perform Customer Due-Diligence - for existing and new clients.
- API connectivity and technical-related queries/ follow up.
- Commercial
- related fulfilment/ delivery.
- Lead assignment to Customer Engagement team.
- Assist on vendor registration.
- Administrative duties for CS engagement team includes maintaining sales records and compiling monthly sales reports.
- Assist in new product testing, implementation, and launches.
- Perform and achieve the KPI as assigned.
- Contribute to team effort by accomplishing related results as needed

**Qualifications**:
**More about You**:

- Open for ongoing students/recent graduates with **minimum Degree in Business Administration, Data Management, Business Analytics OR equivalent**:

- ** Excellent communication skills (Both verbal and written)**:

- Passionate in learning Data Management (Data Entry)
- ** Internship period for 3 months ONLY**:

- ** Able to start in March 2024**

**Additional Information**:
Experian Careers - Creating a better tomorrow together



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