Customer Service Executive
7 months ago
**JOB HIGHLIGHTS**
- **Office Location: Section 13, Petaling Jaya**:
- **Permanent Fixed Shift from 9 am - 6 pm, Monday - Sunday (including weekends & public holidays)**:
- **Language skill allowance $$$**:
- **Language Required: Mandarin & English (serving Malaysian market)**:
- **Positive, Friendly & Fun Working Environment**
**Role & Responsibilities**
- Manage inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all customer and stakeholders.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Manage accurate documentation of interactions and maintain data accuracy in the relevant contact management system
**Job Requirements**
- Fresh graduates are encouraged to apply
- Exceptional written and verbal communication skills in both **English & Mandarin (Simplified & Traditional).**:
- Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
- Has strong sense of responsibility, independent and customer friendly.
- Able to work on weekends & public holidays
- Passionate on customer experience related tasks
- Able to work in a fast-paced environment
- Strong ability to multitask, prioritize and manage time effectively
- On-Job-Training is provided
**Benefits**
- EPF, Socso & EIS
- Annual leave
- Attractive salary package
- Transportation cost subsidized back & forth (to office) from Asia Jaya LRT station or Phileo Damansara MRT station
Interested? WhatsApp Nadia at 012-3389284 for further enquiries.
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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