Franchisee Relationship Executive

6 months ago


Subang Jaya, Malaysia Old Town White Coffee Full time

**Job Summary**
- To carry out general franchise administration, coordination work for domestic franchise including correspondence and administration, clerical, personal assistant and ad hoc duties.

**Key Responsibilities & Accountabilities**
- Prepare reports with analysis and presentation slides to management on a monthly, half-yearly, and yearly basis as well as other ad hoc presentation slides required by HOD.
- Compile reports for FOMS monthly.
- Undertake special assignments, ad-hoc functions, and related duties as and when necessary.
- Involved in compilation from various departments:

- Monthly Work In Progress
- Monthly Calendar Planner from FOMs;
- Filing all documents, letters, and reports accordingly;
- Coordinate with the various departments for outlet follow-up and defect;
- Consolidate the Direct and Franchise department sales report;
- Prepare the daily, weekly & monthly reports required by HOD:

- Sales Innovative Report
- Daily Kopitiam Sales
- YTD Kopitiam Sales
- Monthly Sales Data by Region
- Top 10 & Bottom 10 Sales
- Ecolab update for upcoming outlet
- Prepare Non-Compliance Letter (“NCL”) while FOMs reported the finding of outlet visiting.
- To assist i-Pay88 registration or termination for Direct and Franchise Outlet.
- To implement and maintain the Franchise database.
- Facilitate effective communication between the franchisor and franchisees.
- Distribute important announcements, updates, and marketing materials to franchisees.
- Take dictation and meeting agenda / minutes, memo drafting for domestic franchise operations with accurately enter notes and distribute.

**Job Requirements**:

- At least SPM and above or 1 year of working experience in the related field as required for this position.
- Strong Co-ordination and organization skills with initiative and strong advocate of confidentiality.
- Pleasant personality with good communication and interpersonal skills.
- Computer literate, well-versed in Microsoft Office Applications (MS Word, Excel, Power Point). 5. Able to perform multi-tasking.
- Ability to communicate fluently (written and spoken) in English and Malay.
- Must be a team player and able to work under pressure.
- Able to travel as and when required.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday


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