Non-voice Customer Service

Position: Non-voice Customer Service Representative - Mandarin Location: Menara Bangkok Bank, Berjaya Central Park Working hours: Rotational shift; 7 AM - 4 PM, 2 PM - 11 PM, 10:30 PM - 7:30 AM Working days: 5 working days, 2 off days **Salary**: RM4,000 - RM4,500 (basic) + shift allowance (RM20 per hour) + OT **Requirements**: - SPM with customer service...

Role Title : Customer Service Consultant (LiveChat) - Work from office mode Salary Package - Basic up to RM2800 - Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your...

**Role**:Voice & Accent Trainer **Timings**:Day Shift (Contract To Hire) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Business to Business (B2B) bachelors degree - Min 1 year of Digital Marketing + B2B Sales - Cold calling experience" Bachelor Degree /...

Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products &...

Elevate Your Career in Customer Service! Join Our Winning Team! Are you a passionate problem-solver with a knack for making customers smile? Ready to take your customer service skills to the next level? Look no further! We're on the hunt for exceptional individuals to fill exciting Customer Service roles. With clients spanning diverse industries including...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer...

Qualifications - Good computer skills - Good multi-tasking skills - Good logical skills - Fresh grad or SPM with 1 year customer service experience - Prior experience preferred with firms like CHR, CEVA logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc - Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to...

Key Responsibilities: - Ensure service meets contractual KPIs for customers. - Handle inquiries and complaints through voice and non-voice channels. - Utilize decision-support tools for non-standard/unstructured issues. - Understand Japanese language, culture, and local nuances. - Listen attentively to customer needs, show empathy, and build rapport. -...

**Shift Timing**: - **Permanent Night Shift, start from 8PM** **Working Roster**: - **5 Days per Week**: - **Each shift is 9 hours, including a 1-hour lunch break and two 15-minute short breaks.** **Role & Responsibilities**: - Provide accurate and timely answers to customer queries through calls. - Deliver excellent customer support and patient...

Mandatory Requirements: Telco Network complaints handling. Required experience: - Minimum 3 years in Telecommunication Industry - Experience in managing network quality and performance. - Familiarity in 2G, 4G and 5G technology - Relevant education and certification **Responsibilities**: - Customer complaint management & handling - analysis, resolution &...

**Role**:Team Leader -Chat **Timings**:Day Shift (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Sales Mandarin Cantonese english - Malaysian that can speak in Cantonese and English, as staff will support Hong Kong market. Must be able to type in...

**Role Overview**: **Join our dynamic team as a full-time on-site Chinese Customer Service Representative! In this role, you'll play a crucial part in ensuring top-notch customer satisfaction by delivering exceptional support to our valued clientele.**: **Responsibilities**: - Engage with customers through various non-voice channels to address inquiries and...

Responsible for the development of Voice Product and Service Offering for market distribution. - Collaborate with suppliers and cross-functional teams to boost revenue and manage product profit and loss. - Contribute to the creation and cost estimation of new products. - Collaborate with Legal on formulating Services’ Terms & Conditions for customers. -...

Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

Global Dispute Analyst (Issuer/Acquirer - Non Voice) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other....

**Role Overview**: Join our dynamic team as a full-time on-site Chinese Customer Service Representative! In this role, you'll play a crucial part in ensuring top-notch customer satisfaction by delivering exceptional support to our valued clientele.  **Responsibilities**: - Engage with customers through various non-voice channels to address inquiries...

**Vacancy: Customer Service-Native/Non-Native Russian** Location: KL Sentral, Malaysia. Languages:Native or Non-native Russian + English (B2) **Salary**: RM7700 + KPI - up to RM300 + night shift allowance Headcount: 10 Joining: End of October Work Hour: Mon-Fri between 8 pm to 8 am MYT(BTW April to Sept). Mon-Sun 9 pm to 9 am MYT -due to daylight...

*Urgent Requirements* **#hiring** **#growthfn** **#Russiaspeaker** **#malaysiajobs** We are **#hiring**, know someone that might be interested? *Vacancy: Customer Service-Native/Non-native Russian* cation: KL Sentral, Malaysia. Languages:*Native or Non-native Russian + English (B2)* **Salary**: RM7700 + KPI - up to RM300 + night shift...

**Responsibilities**: - Accurately document customer interaction in system. - Escalate/ share Voice of Customer (VOC) to relevant stakeholders. - Perform sales/ ad hoc task as and when required. **Qualifications**: - Education qualification: Diploma or equivalent skills. - Minimum 1 year experience in customer service role in non-voice channels or...