Client Relationship Officer

4 days ago


Johor Bahru, Malaysia JOBBUILDER Full time

Responsibilities
- Identify and document user and system issues
- Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end user clients on a day-to-day basis
- Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
- Liaise closely with business users and build good rapport
- Handle escalations and manage client expectations on an ongoing basis

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift

**Language**:

- Mandarin (preferred)



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