Customer Support Executive

1 week ago


Cyberjaya, Malaysia Deriv Full time

Job Information

Job Opening ID
- ZR_1792_JOB

Industry
- Customer Support

City
- Cyberjaya

Country
- Malaysia

As a Customer Support Executive at Deriv, you’ll be at the forefront of handling customer queries and concerns about our products. Your excellent communication skills and strong knowledge of Deriv’s products will be put to the test as you work closely with other teams to help clients with their queries. You’ll be challenged to continually develop your skills and expertise while significantly impacting the customer experience.

Through this role, you’ll have a unique opportunity to explore your niche and build your career path in specialised branches within the Customer Service department, including Training, Quality & Process, and Reputation Management, among others.

**Your challenges**
- Identify and resolve customer experience issues on our website and platforms by collaborating with cross-functional teams to implement solutions that optimise user journeys.- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Performing back office duties as required. They may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls according to relevant regulations and policies.

Senior CS executives are expected to:

- Proactively provide leadership and guidance to our existing Customer Support Executives by acting as the point of contact for any customer-related issues or escalations between Executives and Team Leads.
- Collaborate with the Customer Support Training team to provide SOP or product-related updates and conduct necessary first-hand training.

**Requirements**:

- Good communication skills and a problem-solving approach
- A positive, empathetic, and professional attitude
- Willingness to work in rotating shifts and on weekends and public holidays
- An ability to work independently in a fast-paced environment and navigate changes efficiently
- Excellent spoken and written English and Cantonese communication skills

**What’s good to have**
- Experience working with customer service
- Skilled in using CRM tools, including Live Chat, and translation tools for various languages
- Previous experience within the FX, Crypto, Trading, or Banking industry
- Good understanding of financial products
- Proficiency in other languages such as Mandarin, Hindi, Urdu, Sinhala etc.

**Benefits**:

- Market-based salary
- Internal growth and career advancement opportunities
- The best workplace you can possibly imagine — a gorgeous 5-storey building including a rooftop garden, a gym, squash court, yoga room, barbecue pit, jam studio, and a lot more
- A chance to work with top talent from across the globe (70+ nationalities)
- Ample team-building and bonding activities
- Great overseas travel opportunities
- Competitive salary and annual performance bonus
- A range of health benefits
- Casual dress code

LI-Onsite



  • Cyberjaya, Malaysia CXL Executive Full time

    **Position** : Finance Assistant Exec - G5 **Work Location**: Cyberjaya **Working Hours**: Monday - Friday / 08.30am - 05.30pm **Salary** : RM3300 - RM 3500 (Fixed) **Intake** : August 2023 (Prefer with someone currently not working) **Contract Duration** : 6 month contract first(Renew based on performance) - Deliver responsive services to customers and...

  • Customer Service

    2 days ago


    Cyberjaya, Malaysia MSC Trustgate.com Sdn Bhd Full time

    **Responsibilities**: - To handle and respond to enquiries and liaisons with customers - To be responsible in resolving customer support issues - To raise internal work requests to ensure customer requests, enquiries about products and services are met and internal requests are followed up in the interestof customer satisfactions. - To effectively assist...

  • Technical customer support

    Found in: beBee S MY - 3 weeks ago


    Cyberjaya, Malaysia Msc Trustgate.com Sdn Bhd Full time

    Job Responsibilities : To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries about products and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the...

  • Technical customer support

    Found in: beBee S MY - 3 weeks ago


    Cyberjaya, Malaysia Msc Trustgate.com Sdn Bhd Full time

    Job Responsibilities : To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries about products and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the...


  • Cyberjaya, Malaysia Infosight Consulting Limited Full time

    **This job requires fluency in Mandarin or Cantonese Language** **Working Hours/Shift - Only Night shift** **Salary - Between 4000 - 6000 MYR (which includes night shift allowance, transport allowance)** Designation **Associate - Customer Support for Interpretation & Translation Support** Experience in years 0 to 5 years Relevant Experience 0 to 5...

  • Customer Support

    1 day ago


    Cyberjaya, Malaysia Trinity workforce Solution Full time

    Customer Support - Language Interpreter (Mandarin/Cantonese Speaker)(Night Shift) **Salary**: RM4000 - RM5000 working hours: 9PM - 6AM / 10PM - 7AM **Job responsibilities: - ** - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information...


  • Cyberjaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Associate - Customer Support for Interpretation & Translation Support** - **Open for SPM/Diploma holders**_ **Working Location: - Cyberjaya, Selangor** **Qualification: - ** High School Graduate, Diploma, Bachelor or comparable IT professional experience - **Job Summary/ Overview**_ This position performs skilled consecutive, first-person...

  • Immediate Intake

    3 days ago


    Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    _**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client...

  • IT Support

    5 days ago


    Cyberjaya, Malaysia Atos Full time

    **Job title: IT Support** **Location: Cyberjeya** **Job Type: Permanent** **Skill set & Experience** **General** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling environment; -...


  • Cyberjaya, Malaysia TASA SOLUTIONS SDN BHD Full time

    **Responsibilities**: - Provide customers with high-quality business consulting services and help customers solve problems through online communication. - Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction. - Communicate with users to maintain daily customer relations and provide...

  • Customer Support

    2 weeks ago


    Cyberjaya, Malaysia Infosight consulting Full time

    Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such as telephones, computers,...

  • Jan 2024 Intake

    1 day ago


    Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    _**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client...


  • Cyberjaya, Malaysia Deriv Full time

    Job Information Job Opening ID - ZR_1792_JOB Industry - Customer Support City - Cyberjaya Province - Selangor Country - Malaysia Postal Code - 63000 **Your challenges** - Resolve customer inquiries via live chat in a timely and professional manner. - Troubleshoot issues and provide solutions by working across teams to find the best solutions for our...

  • Support Analyst

    3 days ago


    Cyberjaya, Malaysia Atos Full time

    **SUPPORT ANALYST**: - Publication Date: Apr 30, 2024- Ref. No: 511831- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the...

  • Finance Assistant

    7 days ago


    Cyberjaya, Malaysia CXL Executive Sdn Bhd Full time

    **Posiiton**: Finance Assistant Exec - G5 **Work Location**:Cyberjaya **Working Hours**: Monday - Friday / 08.30am - 05.30pm **Salary**: RM3400 (Fixed) **Intake**: July 2023 **(Prefer with someone currently not working)** **Contract Duration**: 6 month contract (Renew based on performance) - Deliver responsive services to customers and stakeholders in...

  • IT Support Analyst

    7 days ago


    Cyberjaya, Malaysia ASIA RECRUIT MANAGEMENT SDN BHD Full time

    Provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences - Ensure the smooth running of the virtual and onsite conferences, audio/video services through providing necessary support on scheduling, operating, and troubleshooting any technical issues. - Install,...


  • Cyberjaya, Malaysia CXL Executive Sdn Bhd Full time

    **Service Desk Analyst - G5 (Cyberjaya) Immediate Hiring Position** **About the Job** - Immediate Hiring Position (Soonest in July 2023) - **Work Location**: Cyberjaya - **Salary Package**:RM3,000 - RM 3,500 - **Contract Duration**:6 Month (Renew based on performance Basis) - Preferable Non-Smoker Applicant - Must be able to articulate self well during...


  • Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Data Analyst** **Industry: Oil and Gas** **Location: Cyberjaya** **Contract Duration: 9 months Contract** **Salary: RM 3500** **Working Hours: Mon - Fri (9am - 6pm) Hybrid mode** Customer Operations make a huge impact on our customer’s experience and our businesses’ performance through our interactions. This job plays a critical role in...


  • Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. required for various clients. - Maintains confidentiality as policies. - Uses standard office equipment...

  • Engineer, Broadcast Infra Support

    Found in: Talent MY C2 - 1 week ago


    Cyberjaya, Malaysia Astro Full time

    WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.“”JOB RESPONSIBILITIES:Job Description Provide technical support for broadcast related issues consist of both baseband and network aspects that affects transmission...