Performance Manager

1 week ago


Subang Jaya, Malaysia Ericsson Full time

**Join our Team**:
**About this opportunity**:
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Service Delivery Management. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.

**This role is open for Malaysia, Thailand, India, Bangladesh Sri Lanka and other SEA countries**

**What you will do**:

- Manage and support the Service Delivery team, fostering a conducive work environment.
- Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
- Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
- Oversee competence management by enabling competence build-up through career paths, training, education, and certification.
- Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).

**The skills you bring**:

- Change and Improvement Management.
- Audit and Assessment.
- Risk management.
- Process Management.
- Performance Management
- Management of Service Delivery Framework.
- Knowledge Sharing and Collaboration Skills.
- Data Analytics.
- Financial Acumen.
- Ericsson Portfolio.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

**We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”



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