Training - L&d / QA Specialist (Forex/trading)
5 months ago
Ensure adherence to quality framework set by QT Manager based on the business types/facts by coordinating across regions and stakeholders.
- Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target.
- Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with QT Assistant Manager to improve center quality performance.
- Research and understand customer expectations and needs to drive their satisfaction by coaching employees on observed opportunities on a weekly basis.
- Identify and develop individualized and group training plans to address varying needs.
- Effectively communicate updates and developments with team members, trainers and QT leadership.
- Produce statistical reports and insights on quality performance.
- Calibrate on grey cases with stakeholders and QT leadership.
- Be responsible for the initial SOP setup, local language translation, system and process test to meet the launch readiness requirements when business expands to new countries.
- Support consolidation of knowledge management by standardizing documentation to capture centralized knowledge portal. - Perform other ad-hoc duties as assigned.
**Requirements**:
- Minimum of a bachelor’s degree
- Excellent communication skills in both written and spoken English + Mandarin and good presentation skills.
- Experience in forex or financial services would be an added advantage.
- Previous experience in training delivery and quality assurance is preferred.
- Research, planning, organizing, time management and high level of administrative skill
- Problem solving skills and ability to adapt fast to change
- Highly motivated and able to work under pressure
- Creative thinking skills and ability to address issues proactively
- Ability to take initiative, work independently as well as work flexible schedules / shift hours when needed.
- Ability to organize, multitask and exercise time management
- Ability to consistently exercise discretion and judgment in creative endeavors.
- Ability to interact with people of diverse backgrounds; possess strong coaching and feedback skills and a high level of attention to detail.
- Ability to accommodate various interpersonal and communication styles.
- Ability to simplify complex concepts
- Can-do attitude
**Benefits**
- Life Insurance.
- Medical Coverage.
- Annual Optical Benefit.
- Monthly Travel Allowance.
- Monthly Meal Allowance.
- Monthly Gym/Healthy Subsidy.
- 16-days Annual Leaves.
- Work From Home (4-days office & 1-day home).
- Work From Anywhere Policy (up to 30-days a year, T&C applies).
- Staff Referral Bonus Program (up to USD500 per person/successful referrals).
**Interview process**:
- Virtual contact with the TA team - 30 minutes.
- Virtual meet with Hiring Manager - 45 minutes.
- Final interview with HOD - 45mins.
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