Desktop Support Officer

**Summary** Desktop Team Lead is responsible for providing leadership support and direction of the daily activities of End User Computing Team. The position oversees, monitor, and participates in various workstream tasks of the end user computing environment. Support may include but not limited to, hardware and software, printers, projects management, ITSM...

**Voice Call Handling**:excellent knowledge of handing voice calls. - **Infrastructure Monitoring**: Good understanding of Infrastructure components and respective alerts. - **Exchange**: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange. **AD**: Knowledge on - Active directory, Proxy, DNS, Group...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

**Location**:Subang Jaya, Selangor **Summary**: **Responsibilities**: - Provides ticket support for the various services provided by Global Client Services group: Desktop Services, Printer Services, Mobile Services, Telephony Services, Network Services, Asset management, Tools Application Inventory, Server Administration support, General Office and...

**Responsibilities**: - Serve as the primary contact for receiving phone calls and support tickets from employees regarding their IT problems and inquiries. - Provide 1st and 2nd level IT support to diagnose and resolve software and hardware issues, including Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, and mobile devices. -...

Principal Functional Responsibilities - Provides ticket support for the various services provided by Global Client Services group: - Desktop Services - Printer Services - Mobile Services - Telephony Services - Network Services - Asset management - Tools Application Inventory, - Server Administration support - General Office and Document Support - Key...

Category: - IT - Software - Industry: - Engineering - Electrical / Electronic / Mechanical - Location: - Subang Jaya - Selangor - Education: - Diploma - Country: - Malaysia - Salary Range: - 3000.00-4000.00 - Experience(Min): - 1-2years - Job Type: - Full Time Permanent- Requirement: **Education/Language**: - Diploma or Bachelor's degree in Computer...

Ability to troubleshoot and resolve issues with PCs, powerful workstations, laptop hardware and software on-site and remote. - Configure & troubleshoot endpoint devices, operating system, desktop, and all IT hardware assigned. - Communicate with endpoint clients and vendors. - Perform other duties as assigned. , - Provide day-to-day support and assist for...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

**DiResponsibilities** - To provide Tier 1 support as per assignment - To provide Tier 1 Application Support either onsite or remote - To provide Tier 1 troubleshooting/ ID creation for all systems, as per SLA standard - Assist in patch release/ upgrade activities - Documentations - user guide/ user requirements/ process flow - Assist in other infra issues...

This role will be **handling primarily Microsoft Products and their complimenting products that forms a complete solution deployed to clients, as well as in-house products as customised solutions for clients**. Prior experience to these products would be an added bonus, but fundamental knowledge is expected. 1. Microsoft Products includes, but not limited...

Voice Call Handling:excellent knowledge of handing voice calls.- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.- Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.Network: Knowledge...

**Job Summary** **Responsibilities**: - Assist with any other assignment as and when required. - Conduct testing and deployment of the new system. - Evaluate code to ensure that is valid, properly structured, meets industry standards, and is compatible with various browsers, mobile devices, and operating systems. - Responsible for support system. -...

**Job Summary** **Responsibilities**: - Assist with any other assignment as and when required. - Conduct testing and deployment of the new system. - Evaluate code to ensure that is valid, properly structured, meets industry standards, and is compatible with various browsers, mobile devices, and operating systems. - Responsible for support system. -...

_**GET A CHANCE TO WORK WITH BANKS, IT COMPANY & MNC!**_ **Responsibilities**: - Attend Customer issues onsite/remote. - Troubleshooting issues PC/Laptop user using Software - Troubleshooting MS Office (Outlook, Word, Excel) - Reimage Laptop/PC - Installing Driver Printer - Solve all the issue by ticket given - Experience in all computer parts -...

Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

To provide first level and second level support for all incidents and requests tickets submitted by the IT end-users - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue reported by the customer. - Guide through the problem-solving process encompassing desktop-related...

Ensures that set metrics are achieved (SLO, SLA, MTTR, CSAT, etc.) - And other tasks that maybe assigned. **Requirements**: - Bachelor’s degree in Computer Engineering, Information Technology - Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs - Experience installing software, patches, updates on desktops...

_**GET A CHANCE TO WORK WITH BANKS, IT COMPANY & MNC!**_ **Responsibilities**: - Attend Customer issues onsite/remote. - Troubleshooting issues PC/Laptop user using Software - Troubleshooting MS Office (Outlook, Word, Excel) - Reimage Laptop/PC - Installing Driver Printer - Solve all the issue by ticket given - Experience in all computer parts -...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...