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Front Office Manager
2 months ago
To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_
- **Main Duties & Responsibilities**:_
- Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
- Personally welcomes VIPs upon arrival.
- Ensures arrivals and arrangements upon departure are properly executed.
- Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
- Ensures a strict room key control system is implemented at the Front Desk.
- Ensures the correct implementation of all cash-handling procedures.
- Ensures rooms are allocated in accordance with guest requirements and business needs.
- Coordinates the preparation of VIP amenities.
- Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
- Works together with the Revenue Manager and E-Distribution Manager to control room inventory.
- Ensures all check-in/out procedures are implemented in accordance with established standards.
- Ensures the policies & procedures on rebates, foreign currency exchange, credit card, paid out, refund and no shows are adhered to.
- Calls long staying guests to offer assistance and check satisfaction.
- Ensures implementation of SOP and all policies & procedures related to the department.
- Maintains logbook.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Assists in the operation as necessary.
- Communicates to the team and follows up effectively on Medallia feedback.
- **Requirements**:_
- Minimum 5 years of relevant experience
- Takes pride in being a hotelier.
- Fully understands room operations and front desk operations.
- Fluent in English & Mandarin
- Has strong interpersonal skills
- Can lead a team
**Salary**: RM3,500.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Kindly share your current salary, expected salary and notice period
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (required)
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