Customer Service Officer

6 months ago


Shah Alam, Malaysia Bollore Logistics Asia Pacific Full time

Job Summary: Coordinating the customer service tasks at branch level.

KEY ACCOUNTABILITIES

Customer Service
- Serve as liaison between the customers and other department.
- Provide prompt and professional attention to all internal and external clients' requests or problems.
- Support and provide quotation and concerned documents to customers
- Preparing customer shipping instruction for billing purpose.
- Maintain and update records in customer’s software system
- Plan the daily truck planning and communicate with the respective transporter.
- Do the necessary adjustment, movement & transfer in system timely and validate accordingly.
- Handle customer’s enquiries promptly.
- Ensure compliance with customer’s Standard Operating Procedures.

Documents and Reports
- Responsible for timely submission of reports and data to customers.

Specific Activities
- Carrying out any other request made by their manager.

**Requirements**:
Technical
- Minimum of 5 years’ experience in customer service filed in third party logistics organization

Behavioural
- Excellent communication
- Team player
- Rigorous
- Excellent inter-personal skills
- Organized
- Responsive
- Negotiation skills

Language
- Fluent in English + local language

**Benefits**

Medical
Dental
Birthday Leave
Festive Leave



  • Shah Alam, Malaysia HSH TRANSPORTATION SDN BHD Full time

    You will focus on the company's customer service full-time - work in a fast-paced environment - Maintain good relations and friendliness with businesses, customers, and drivers. - You are responsible for tracking the goods records and until they are safely delivered the goods to customers. - Responsible for the Logistic Operation (warehousing and...


  • Shah Alam, Malaysia Federal Auto Holdings Berhad Full time

    **Are you passionate about delivering exceptional customer experiences?** **Do you thrive in a dynamic and fast-paced environment?** **If so, we have the perfect opportunity for you! Join Our Team as a Customer Relations Officer / Customer Service Officer !** **Job Highlights**: - Opportunities for Career Growth and Advancement - Branch Incentives Based...


  • Shah Alam, Malaysia Unipac Engineering Full time

    **Job Responsibility**: - Maintaining a positive and professional demeanour in all customer interactions - Follow up with customers to ensure job satisfaction and build strong relationships. - Keep records of customer interactions, process customer accounts and file documents. - Continuously acquire knowledge about products and services to provide accurate...


  • Shah Alam, Malaysia The Blue Trucks Sdn Bhd Full time

    Handling Customer’s inquiries and ensure to comply with operation procedures. - Handling customer complaints and resolving issues to ensure customer satisfaction. - Build up a loyalty bond with the customer by providing excellent customer services. - Coordinating with other departments within the organization to ensure smooth and efficient operations. -...


  • Shah Alam, Malaysia Wangsa Group Of Companies Full time

    Work as a Cashier or Customer Service Officer in a bowling center. **Working Time: - ** **Shift 1 : 9.30AM - 6.00PM** **Shift 2 : 4.00PM - 12.30PM** **Every week rotational Shift **Salary**: RM1,500.00 - RM2,000.00 per month


  • Shah Alam, Malaysia Pharmacy Maluri Full time

    **OFFICE PHARMACIST ASSISTANT CUSTOMER SERVICES** **(OFFICE BASED CORPORATE TEAM BIG PHARMACY)** **Salary range RM2000 - RM3000** **Requirement** **-Minimum Diploma Pharmacy, Nursing, Medical, Healthcare or equivalent** **-Can work in office environment** **-Experience in screening prescription by call/whatsapp** **-Good customer service** **Work Location...


  • Shah Alam, Malaysia DiGi Telecommunications Full time

    **Requirement** - English and Bahasa (required) - Flexible to work on any/ time, including weekend/ public holiday **Working hours** - 5 days/week, 9 hours/day - Rotating shift 7am - 3am/ **Jobscope** - Handle Customer enquiry via telephone to provide information and assistance. - Professionally handle high volume of inquiries from customers. - Able to...


  • Shah Alam, Malaysia Recruit Express Service Sdn Bhd Full time

    Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic issues that they...

  • Customer Care Officer

    7 months ago


    Shah Alam, Malaysia Brenntag Full time

    **CUSTOMER CARE OFFICER**: Our team in **Shah Alam** currently has an opening for a **Customer Care Officer** **YOUR ROLE & RESPONSIBILITIES**: - To ensure all tasks are to meet the needs of customers and support Brenntag operations. Adhere to company procedures in order entry, efficient delivery order process and timely delivery of products to customers...


  • Shah Alam, Malaysia Recruit Express Service Sdn Bhd Full time

    JOB DESCRIPTION: - Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic...

  • Customer Service

    6 months ago


    Shah Alam, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity. **Job...


  • Shah Alam, Malaysia accel graphic system sdn bhd Full time

    Position Overview: As a Customer Service Intern atAccel Grpahic System Sdn Bhd, you will have the opportunity to gain hands-on experience in providing top-notch customer support while working closely with our talented team. This internship is ideal for individuals who are passionate about delivering excellent customer service and eager to learn and grow in a...


  • Shah Alam, Malaysia Precision Control Sdn Bhd Full time

    **Responsibilities**: - Handle order processing, monitoring, and coordinate with necessary. - Prepare Proforma Invoice and follow up with customer on the payment. - Prepare Work Order and follow up the progress with service team. - Prepare sales quotation to customer. - Provide excellent customer service to customer. - Perform any other ad-hoc office duties...


  • Shah Alam, Malaysia Big Tree Global Network Sdn. Bhd. Full time

    Big Tree Global Network is an innovative IDC service provider that focuses on high-defense global network infrastructure as well as cloud computing, offering a comprehensive solution that can help clients achieve optimal performance, reliability, and scalability for their digital assets. CSRs will be responsible for all aspects of customer service...

  • Customer Service

    6 months ago


    Shah Alam, Malaysia Global Coffee Resources Sdn Bhd Full time

    **Key Duties and Responsibilities** - Process all Sales Orders accurately and promptly into ERP system. - Support and prepare issuing sales invoices. - Support sales & marketing on issues related to after-sales (arrange repair / installation /loan machines / spare parts). - Answers all customers’ queries professionally and courteously. - Record after-sales...


  • Shah Alam, Malaysia Quanterm Logistics Sdn Bhd Full time

    **Responsible**: - Ensure quotations are valid and up-to-date and understand the service requirements from the customers. - Verification of the completeness and accuracy of all forwarding documents. - Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates. -...


  • Shah Alam, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity. **Responsibilities**: - Assisting...


  • Shah Alam, Malaysia V-Series International Sdn Bhd Full time

    *Responsibilities:* Answering and responding to incoming lls, text - ssages, and emai from customers. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within time limits; expediting correction or adjustment; following up to...

  • Customer Services

    6 months ago


    Shah Alam, Malaysia BARAKAH AUTO GLASS SDN BHD Full time

    Customer Service Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...


  • Shah Alam, Malaysia TECHNOMECH M SDN BHD Full time

    As a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The salary range of RM2,100 - RM2,500 is inclusive of basic salary and Other benefits. If this sounds like something you may be a good fit for,...