Crewing Business Application Support
6 months ago
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
We are currently looking for a Crewing Business Application Support to join our team. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.
Main responsibilities and tasks- Monitor and update set of documents being in used in Crewing Operation/Management IT related systems- To supervise users’ compliance with Company’s Crewing Operations/Management IT policies and guidelines- Working with Marine Personnel team to ensure compliance with local and international rules and regulations on Crewing Operations/Management IT related matters- To ensure safety of data stored and files recovery possibility, supervise development or rearrangement of the network related to Crewing Operations/Management systems- To maintain contact with IT subcontractors and vendors in relation to quality of service as well as IT hardware and software purchases (Crewing Operations/Management systems)- To assist in Implementation of new Crewing Operations/Management IT systems, performed User Acceptance Test (UAT) & conduct appropriate training of users (where applicable).- Attend to Marine Personnel team enquiries on Crewing system & to conduct periodical refresher training (where applicable)- Participate in and deliver digital transformation projects- Ensure business process documentations, knowledge articles, training materials are developed and maintained.
**Qualifications**:
Mandatory requirements- A degree preferably in Business Admin/ IT-
- Min 3 years of working experience within the defined process areas- Experience with Crewing solution support role or process improvements, IT technical background and automation is an advantage- Experience from the maritime industry, crewing preferably- Experience with developing and conducting end-user training would be an added advantage- Proficient in English, spoken and written- Intermediate computer literacy is essential and good digital awareness- Proven ability to learn and understand new systems
Additional preferences- Ability to cooperate with all the levels in the organization as well as external stakeholders.- An outgoing personality with good communication and people skills- Result oriented, independent and self-starter- Ability to work under pressure and multitasking- Team player
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