Customer Relationship Executive

6 days ago


Petaling Jaya, Malaysia Wallpaper & Carpets Distributors (m) Sdn Bhd Full time

**Responsibilities**:

- Do you have the charisma to communicate with the spoken word? Can you convince someone over a call? Have you converted a tough lead into a profitable customer? If you answered ‘yes’ to all of the above, then we want you
- We are an interior furnishings company embarking on a mission to conquer the market. You will work in a fast-paced, driven and dynamic environment; and will have to adapt quickly to our ever-evolving culture.
- If you fit the profile, then you can expect a highly fulfilling, exciting and most importantly rewarding career with us. Now pick up the phone and convince us to hire you
- What are you accountable for?- Generate leads and maintain a database of potential customers
- Answer questions about products or the company.
- Ask questions to understand customer requirements.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Keep records of calls and sales and note useful information.
- Follow-up on pending and due customer payments.

What do you need to have for this role?- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Any other duties as assigned from time to time.
- Applicants must be willing to work in Jalan Klang Lama, Petaling Jaya.
- Able to start as soon as possible.- **Benefits**:

- EPF
- SOCSO
- Annual Leave



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