Customer Service Support
1 week ago
**Work From Japan**
**Salary**: 200,000JPY - 250,000JPY
Working Days: 5 Days in a week (Rotational Basis)
Working Hours: 8 Hours Per Day ( 24/7 Rotational Shift)
LAPTOP WILL BE PROVIDED BY COMPANY
ABLE TO SPEAK READ AND WRITE IN JAPANESE ONLY
- Monitor all incoming calls from customers for all inquiries on orders for various products.
- Analyze all customer issues and assist to resolve all within required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarize same to be presented to management.
- Maintain knowledge on all customer requirements and provide appropriate solutions.
- Ensure optimal utilization of all resources and resolve all issues.
- Maintain accuracy of all data and verify same for all customer services.
- Assist to compose sentence structures for all customer reports.
- Analyze all issues and recommend alternate solutions to ensure effective resolution.
- Escalate all issues to management if required.
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.
INTERVIEW WILL BE DONE ONLINE VIA VIRTUAL SESSION
**求める人材**:
Requirement:
- No Educational Background is required (But a basic high school diploma or higher for visa perspectives.)
- No Age limit ( up to 50 Years Old)
- English not required
- 1 Year Contract (Renewable Basis)
- Salary Based in Malaysia RM 7200 - RM 8000 Per Month / 200,000JPY - 250,000JPY
- If applicants wish to travel to Malaysia, they will work from home in Japan till Visa is issued and then travel to Malaysia
- Located - Damansara uptown (Malaysia)
- Need to have own laptop for time being
**Job Types**: Full-time, Permanent
**Salary**: RM7,200.00 - RM8,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Afternoon shift
- Early shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Japanese (required)
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