Customer Service

3 weeks ago


Petaling Jaya, Malaysia Agensi Pekerjaan Strategic Bay Sdn Bhd Full time

**Responsibilities**:

- Job Requirements:
- Minimum Diploma holders, preferably with Degree holders
- Fresh graduates are encourage to apply
- Possess knowledge in export and import requirement
- Possess knowledge in process of chartering of vessel
- Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Proficient in both written and spoken English, Bahasa Malaysia and Mandarin.
- Possess good interpersonal and communication skills

Job responsibilities:
- Chartering of vessel (bulk chemical tanker) if need arise
- Manage operation in shipping (bulk chemical tanker)
- Manage and handle import and export shipping and documentation requirements
- Interact directly with customers and suppliers/principles either by telephone, electronically or face to face
- Respond promptly to customer/supplier inquiries, coordinate customer complaints with sales
- Process orders and provide delivery advice to storage terminal/warehouse. Update delivery information to sales
- Keep records of customer interactions and transactions
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process and any other related and assignments from time to time

**Benefits**:

- EPF
- SOCSO
- Annual Leave



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