Chat Support-mandarin Speaker
6 months ago
**Responsibilities**:
- **Language Proficiency**: Fluent in Mandarin Chinese and English, with exceptional written and verbal communication skills in both languages.
- **Issue Resolution**: Resolve customer inquiries, issues, and complaints efficiently and effectively.
- **Product Knowledge**: Develop a thorough understanding of our products and services to provide accurate information to customers.
- **Documentation**: Maintain detailed and accurate records of customer interactions and transactions.
- **Collaboration**: Work closely with team members and other departments to ensure a seamless customer experience.
- **Multitasking**: Manage multiple customer chats simultaneously while maintaining a high level of quality and efficiency.
- **Continuous Improvement**: Identify and recommend process improvements to enhance the customer support experience.
- **Adaptability**: Adapt to changing procedures, policies, and technologies to meet the needs of the business and customers.
- **Empathy**: Demonstrate empathy and understanding towards customers' needs and concerns.
- **Problem-Solving**: Strong problem-solving skills to address customer issues and find suitable solutions.
- **Availability**: Willingness to work in shifts, including evenings, weekends, and holidays, as customer support may be required 24/7.
**Qualifications**:
- Previous customer service or support experience preferred.
- Strong communication skills in Mandarin Chinese and English.
Pay: RM2,200.72 - RM4,148.22 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Application Question(s):
- Salary is 4100 is this okay by you?
- can you read and write in mandarin
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
-
Chat Support- Mandarin Speaker
6 months ago
Kuala Lumpur, Malaysia GRATITUDE INC. Full timeCHAT SUPPORT -LOCAL MALAY, MANDARIN SPEAKER 23 HC. RM3.7k - RM4.1 complexity allowance + RM200 Housing allowance + KPI Allowance + Shift Allowance Can work on a rotational shift 24/7 and on weekends and holidays. Good English comms skills Pay: From RM4,100.00 per month **Benefits**: - Flexible schedule Application Question(s): - Can you read and write...
-
Chat Support- Mandarin Speaker
6 months ago
Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full timeVacancy: - Chat Support - Mandarin Speaker Location: Kuala Lumpur, Malaysia **Salary**: Basic: RM 3500 - RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance Language: Mandarin + English Working Hour: 24*7 Rotational Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp Headcount:...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia growthfn Full timeThe Chat Support Representative - Mandarin Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Mandarin. The representative will work closely with team members to...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Chat Support - Mandarin Speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,200 - RM4,100 (basic) + RM500 (fixed complexity allowance) + KPI allowance (RM300) + shift allowance (RM400) **Requirements**: - Able to read and write in simplified and traditional Chinese - Open to fresh graduates with no working...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia GrowthFn Full time**Job Title**: Chat Support - Mandarin Speaker **(Fluently read, write, and speak in both English and Mandarin)** **Location**: Kuala Lumpur, Malaysia **Salary**: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance **Language**: Mandarin + English **Working Hours**: 24/7 Rotational **Education/Experience Requirements**: - Degree...
-
Chat Support-mandarin Speaker
7 months ago
Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time**Position Overview**: We are currently seeking a motivated and fluent Mandarin speaker to join our team as a Bilingual Chat Support Representative. In this role, you will be responsible for delivering exceptional customer service and technical support to our Mandarin-speaking clients through various digital channels, primarily chat. **Key...
-
Social Media Chat Support
6 months ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
7 months ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
7 months ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
7 months ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full timeJob Summary: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time**Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following the client's documented call flows, work processes, data entry...
-
Chat Support
2 days ago
Kuala Lumpur, Malaysia Career International Full timeJob Title: Chat Support (Mandarin speaker ) Location: KL Sentral Working Hours: shift rotation Min Requirement : Degree - 1 year experience, Diploma -1 year Salary up to : RM3500 (Basic) + Shift Allowance + KPI Allowance **DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - Mandarin Speaker (Work on site) Location: Kuala Lumpur, Malaysia **Salary**: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance Language: Mandarin + English Working Hour: 24*7 Rotational Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp Joining Date...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Chat Support - Mandarin speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,500 - RM4,100 (basic) + RM500 (fixed complexity allowance) + KPI allowance (up to RM800) **Requirements**: - Able to read and write in simplified and traditional Chinese - Open to fresh graduates and diploma holders with no working...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full timeUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Chat Support
6 months ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Mandarin Speaker
7 months ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...