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Assistant Manager Operations

1 month ago

Kuala Lumpur, Malaysia HSBC Full time

**Business**: HSBC Securities Services

**Open positions**: 1

**Role Title**: Assistant Manager Operations

**Global Career Band:7**

**Location (Country/city**)**:Malaysia/Cyberjaya

**Recruiter Name**:Anthony Chuen Eu Lim

**Why join us?**
- Deal with the specific requirements for the market assigned and to look into effective ways to standardize certain practices across the markets serviced within HDPM.
- Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current processes.
- Drive business/customer centric Quality initiatives.
- Effectively mitigate identified Operational Risks.
- Comply with Group’s Statutory Audit standards.
- Build customer confidence through shared contingency and business recovery measures.
- Deal with business that may significantly exceed forecasted figures by liaising with the respective business areas.
- Ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff.
- Review and produce MI in a specified format, which is easily understood by business units, while giving them an idea of FTE benefit for migrating.
- Lead and motivate staff with widely differing aspirations working in productivity
- based environment with critical deadlines.

**The Opportunity**:
Ensure high quality service to the business area ensuring that risks are minimized and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment.

This role operates in a highly complex and time critical environment and is required to be fully involved in processing of trade settlements activities, which includes (but not limited to):

- 100% of time spent in processing / technical aspects of the process
- Checking all trade settlements and foreign exchange transactions (depending on business requirement, this role may undertake input and processing of transactions, where in that scenario, the relevant checks will be undertaken by another checker of the same level
- Approvals of trade related transactions and foreign exchange, based on the approval authority designated for this role (please refer to the approval matrix for defined limits)
- Approvals of cash / securities account opening/closure/maintenance (applicable for non-trade profiles)
- Investigation of failed trades, escalations from business, insufficient funding from clients
- Reconciliation of stock, which includes investigation of breaks (where necessary)
- Conduct training for new hires and cross-trainees (this also covers preparation of training reports, monitoring the performance of the trainees and accreditation)
- Undertake review and periodic maintenance of the procedures for the processes
- Lead User Acceptance Testing for the business (as and when required)
- Lead Projects for both business partners and HSSO (based on business objectives, targets and requirement)
- Regular liaison with business partners

**Business specifications for this role outlined below**:

- Product Range / functions would include Settlements, FX, Reconciliations and Static Data
- 100% involvement in processing and technical aspects of the business

**Business Impact**:
Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to execute transactions swiftly and accurately, adhering to the process and FIM guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts.
- Financial Loss
- Regulatory Impact
- Reputational Damage
- Audit Findings / FIM Breach
- Increased Operational Risk

.**What you’ll do**:

- **Principal Accountabilities: Key activities and decision making areas**

**Impact on the Business/Function**
- To acquire a broad understanding of the settlement and treasury processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily settlement processes.
- Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team’s performance across different market with different level of experience.
- Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
- To plan for standardization of settlement processes by