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Customer Support/service

4 months ago

Johor Bahru, Malaysia Sing Mah Marketing Sdn Bhd Full time

**Key Responsibilities**:

- Preparation of Heat Treatment related matter such Lot ID & Certification accordingly to customers’ requirements
- Handling & Preparation of Delivery Order (DO)
- Handling & Liaising with Sales Department on Purchase Order (PO)
- Tally both Delivery Order (DO) and Invoices
- Monitor & Request of Purchase Order (PO)
- Liaising Job Order with Singapore CS
- Collaborating with sales and packing department for packing schedule and commitments
- Coordinating with sales and driver on delivery schedule and arrangements
- Handling and issuance of Invoices
- Any Ad-hoc duty assigns by supervisor

**Skills and Qualifications**:

- 1-3 years of experience in customer support or a related field
- Strong communication skills with the ability to empathize and effectively communicate with customers
- Excellent problem-solving abilities to address customer issues efficiently
- Proficiency in product knowledge and technical support to troubleshoot and resolve customer queries
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously
- Diploma or post-secondary education in a relevant field

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 2 years (required)

**Language**:

- Mandarin (required)

Application Deadline: 03/31/2024