Maxis Outbound Customer Service Representative

4 weeks ago


Subang Jaya, Malaysia REGENERATION RESOURCES Full time

Position Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as an Outbound Customer Service Representative at Maxis. This position requires fluency in Mandarin language skills to cater to our Mandarin-speaking customer base. As an Outbound Customer Service Representative, you will play a crucial role in providing exceptional service and maintaining a positive brand image for Maxis.

**Responsibilities**:
2. Customer Support: Address customer concerns, troubleshoot technical issues, and provide necessary guidance and solutions to ensure customer satisfaction.

3. Relationship Building: Build and maintain strong relationships with customers, understanding their needs, and providing personalized support to enhance their overall experience with Maxis.

4. Product Knowledge: Develop a comprehensive understanding of Maxis products and services to effectively convey information, provide recommendations, and upsell/add value to customers when appropriate.

5. Documentation: Accurately record and maintain detailed customer interactions, feedback, and resolutions within the company's CRM system for future reference and internal reporting.

7. Sales Opportunities: Identify potential sales opportunities during customer interactions and collaborate with the sales team to achieve revenue targets.

**Requirements**:
1. Mandarin Language Proficiency: Fluent verbal and written communication skills in Mandarin are essential.
2. Customer Service Experience: Prior experience in a customer service role, preferably in a call center or service-oriented environment, is desired.
3. Strong Communication Skills: Excellent listening, verbal, and written communication skills in both Mandarin and English to effectively interact with customers and team members.
4. Problem-Solving Abilities: Proven ability to identify problems, think critically, and provide appropriate solutions while adhering to company policies and procedures.
5. Multitasking: Demonstrated ability to handle multiple tasks simultaneously, including accurately documenting customer interactions and navigating various software systems.
6. Empathy and Patience: Display a high level of empathy, patience, and professionalism while dealing with customer concerns or complaints.
7. Adaptability: Willingness to work in a fast-paced and dynamic environment with a flexible schedule, including evenings, weekends, and occasional holidays.
8. Team Player: Collaborative and willing to work as part of a team to achieve common goals and exceed customer expectations.

**Salary**: RM1,720.10 - RM2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay

**Language**:

- Mandarin (required)



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