Front Desk Officer
5 months ago
JOB DESCRIPTION 1. To promote the sales of services and products available from Urban Retreat Spa / Uroot Spa. 2. To reply to messages in all social media platforms and WhatsApp booking & enquiries. 3. Interacting with customers, providing information in answer to inquiries about products, and services. 4. To ensure customer satisfaction level is maintained high when they visit the spa 5. Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions. 6. Handling and resolving customer complaints, or special orders via mail or phone. 7. Investigating and correcting errors, following company and customer records. 8. To ensure personal and team sales targets are achieved. 9. To champion and deliver the Urban Retreat Spa / Uroot Spa brand standard at all times. 10. Reporting & completing tasks given by your superior
- Spa Director / Operation Manager. 11. To perform as and when necessary, tasks given by management level. JOB REQUIREMENT 1. Out spoken person 2. Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent 3. Friendly with cheeky personality, possess good interpersonal and communication skills 4. Strong disciplines, commitments and self-initiative 5. Must be willing to work on shift including working on weekends and public holidays 6. Able to work at Bukit Jalil area / Mont Kiara area / KL East Mall 7. Pleasant & cheerful personality 8. More prefer to mandarin speaker
Indulge in our host of award-winning massage treatments. Urban Retreat Group helps urbanists to seek out rejuvenating experiences where you can immerse yourself in healing & relaxation - a meditative therapy for your senses helping you escape from your hectic lifestyle, even for a moment. The name ‘Urban Retreat’ originates from the ever-growing need of urbanites in finding a sanctuary within the hustle and bustle of city life, their demands for a refuge to get away from life and work, to temporarily escape the hectic and busy commitments, to indulge in the finer things in life and to pamper oneself to the fullest. Urban Retreat Spa answered these needs by providing the perfect retreat - right here in the city. A personal paradise created just for you.
Bachelor's or Equivalent
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