Customer Service Officer

5 months ago


Shah Alam, Malaysia DiGi Telecommunications Full time

**Requirement**
- English and Bahasa (required)
- Flexible to work on any/ time, including weekend/ public holiday
- Must have own transport

**Working hours**
- 5 days/week, 9 hours/day
- Rotating shift 7am - 3am

**Jobscope**
- Handle Customer enquiry via telephone to provide information and assistance.
- Professionally handle high volume of inquiries from customers.
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- To meet the Key Performance Indicators (KPIs) set forth by the Company as we as team goals.
- To perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
- To provide accurate information and updates to consumers always.
- To capture and update the right information provided and obtained from consumers onto the system always.
- To do Customer Satisfaction Survey (CSAT) on consumers..
- To attend and to meet all the key responsibilities within the required turn around time set forth by the Company.

**Benefits**
- Shift allowance
- Transport allowance
- Monthly Performance incentive
- Staff Benefit Line
- Insurance
- Medical Coverage
- **Training** provided

**Job Types**: Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus



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