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Customer Service Executive
3 weeks ago
**1. Responsible for dealers’ online ticketing enquiry solution as following:
- **
1.1. Part activation
1.2. check part availability
1.3. Order Management (placing orders / order cancellation)
1.4. checking on claim submission/ claim status
1.5. check and release blocked orders
1.6. system problems escalation to relevant IT support team
**2. Portrays positive teamwork.**
**3. Fulfillment of assigned projects, in line with management requirements.**
**Requirements**:
- Customer service and shipping / dispatch control experience
- Familiar with international trade, freight forwarding processing and documentation
- Knowledge about international freight regulations (i.e. IATA) and dangerous goods dispatch requirements
- Diploma in Business Administration or Diploma in Transport/Logistics or its equivalent
- Fluent in English both writing and speaking with added advantage for skills in other language
- Must be versatile working with computer system processes
- Good communication and analytical skills
**Salary**: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Retention bonus
- Yearly bonus
-
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