Assistant Call Centre Guest Experience

Deal efficiently and courteously with all guests’ complaint and request. Ensure use right channel when advising or requesting items / services for guests. Ensure attend all communications meetings. Effect fast and efficient monitoring and follow up of guest requests. To be fully conversant with the Hotel Emergency and Evacuation procedures. Accurately take...

**Job Title**: 5-Star Hotel Call Centre Executive **Starting Salary**:S$2,300 **Off & Rest Days**: 2 days per week **Annual Leave Per Year**: - 1st Year: 8 days - 2nd Year: 9 days - 3rd Year: 14 days **Birthday Leave**: 1 day per year **Public Holiday in Lieu**: off in lieu **Outpatient and Inpatient Coverage**: Yes **Dental Reimbursement**: $160 per...

Provide proper guidance and service information to customers. - Following call centre scripts and guidelines when handling different inquiries or complaints. - Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. - Manage and monitor the full escalation process and ensure the company comply with SLA obligation. -...

Provide proper guidance and service information to customers. - Following call centre scripts and guidelines when handling different inquiries or complaints. - Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. - Manage and monitor the full escalation process and ensure the company comply with SLA obligation. -...

Provide proper guidance and service information to customers. Following call centre scripts and guidelines when handling different inquiries or complaints. Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. Manage and monitor the full escalation process and ensure the company comply with SLA obligation. Identify...

The capability to coordinate and manage the day-to-day operations of the Front Desk. The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary. Able to monitor all standards in the hotel to ensure they are in place and enforced. To assist Front...

The capability to coordinate and manage the day-to-day operations of the Front Desk. The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary. Able to monitor all standards in the hotel to ensure they are in place and enforced. To assist Front...

To assist check in and check out guest efficiently and proceed with a proper method of payment. - To be aware of the hotel availability at all times and selling rates for the day. - To be aware of daily functions and VIP’s arrival. - To be aware of group arrangements and have registrations cards and keys ready before arrival. - To solve queries quickly and...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures - Responsible...

To assist check in and check out guest efficiently and proceed with a proper method of payment. To be aware of the hotel availability at all times and selling rates for the day. To be aware of daily functions and VIP's arrival. To be aware of group arrangements and have registrations cards and keys ready before arrival. To solve queries quickly and...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity Registers and rooms all arrivals according to established procedures Maintain intimate knowledge of departmental standards and procedures Keeps abreast of all modifications to accounting policies and procedures Responsible and...

To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently. -Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures -Greets all guests at all times in a friendly and...

Job Description To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint,...

Job Description To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint,...

Job Description To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint,...

Guest Experience ExecutiveSalary: $2800 to $3500 (RM9520-RM11900)Working Hours: Monday - Friday (09:00am - 18:00pm)Location:Henderson Road Deliver professional and quality concierge services to customers Establish relationships with customers with a positive customer experience after every contact Provide support for Material Planners, risk management and...

Work with inter-departments to resolve customers’ enquiries - Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score - Issue Letter of Guarantees for patients - Book medical appointments on behalf of clients - Perform any other administrative function whenever required **Requirements**: - Good...

**Responsibilities**: - Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction. - Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule. - Stay updated on product or service...

**RESPONSIBILITIES** - Assisting the Centre Manager in the centre’s daily operations. - Upkeeping and ensuring the centre is always neat and clean. - Handling, tracking and following up on enquiries. - All administrative tasks such as photocopying, billing and collection, maintaining and updating the filing system, inventory management, etc. - Preparing...

**Responsibilities**: - The capability to coordinate and manage the day-to-day operations of the Front Desk. - The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary. - Able to monitor all standards in the hotel to ensure they are in place...