Operations Manager

5 months ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Operations Manager - Banking & Finance

(Banking and Finance with KYS and fraud experience. Preferred Mandarin + English or Bahasa Malay + English)
- Location: Kuala Lumpur, Malaysia.
- Salary: RM 10,000 - RM11,000
- Language: Mandarin + English or Bahasa Malay + English
- Experience: 2-3 years as Operations Manager exposure on Fraud and Risk Operations in Payment System is a must, and 8+ years of experience in operations, preferably in BPO/ITES industry
- Headcounts: 3
- Joining Date: ASAP or with Notice period
- Role & Responsibilities:

- Manage the overall performance and governance of the Statements of Work (together with

Vendor Account Management / Business Development).
- Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW.

Prompt identification and resolution of Service delivery issues including implementation of

preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology,

financial, human resources, security, facilities and communication resources. Install all Service

delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship and career development to members of your

team, including managers and Agents, achieve low attrition levels and high employee engagement.
- Requirements
- Bachelor’s degree or equivalent diploma
- 2-3 years as Operations Manager exposure on Fraud and Risk Operations in Payment System is a

must.
- Dynamic leader with experience and passion for managing large and diverse teams across multiple

workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
- Strategic thinker with strong analytical and problem-solving skills
- 8+ years of experience in operations, preferably in BPO/ITES industry
- 5+ years of people management experience, including managing team leaders, and a strong desire

to develop team members.
- Empathy for the Social community platform users and passion to create an exceptional user

experience and provide outstanding support.
- Excited to be part of a global operations teams, design effective business operations, tackle

complex problems, and develop individual team members.
- Adaptable and energized by a fast-paced environment; Significant experience in a complex fast

paced environment.
- Experience in Microsoft Office Suite is preferred.

**Job Types**: Permanent, Full-time

**Salary**: RM10,000.00 - RM11,000.00 per month

Application Question(s):

- Do you have at least 2-3 years Operations Manager exposure on Fraud and Risk Operations in Payment System?
- Do you have at least 8+ years of experience in operations, preferably in BPO/ITES industry?
- Which of these languages can you speaks, Mandarin + English or Bahasa Malay + English)?
- How many years of experience in the banking industry?



  • Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • HR Manager

    6 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    **Human Resources Management**: - Establish effective communication and collaboration with HQ HR ensures that all the HR practices at local level align with the broader organizational strategies and goals. By relaying important information, feedback, and local insights to HQ, the HR Manager should adapt HQ strategies to fit the local context, ensuring that...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **What A Day Looks Like**: ***: - **Daily Funding reviews and processing.** ***: - **Daily data reconciliation and generation of reports.** ***: - **Statistics collation and analysis.** ***: - **Identify, analyse, and report abnormal funding situations or issues.** ***: - **Risk Analysis from a Funding Standpoint.** ***: - **Case...


  • Kuala Lumpur, Malaysia BID Operations Full time

    This is a key role in driving the growth and profitability of our brand including customer acquisition and retention. Your role is to focus on the local market initially with the opportunity to develop this into a global role. Due to growth, we are looking to hire an ambitious Digital Acquisition Marketing Manager to take our digital customer acquisition to...


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Content Manager

    6 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    Join our team and play a crucial role in shaping our brand's digital presence through engaging and informative content. With your expertise, you will contribute to enhancing customer engagement, driving business growth, and establishing our fintech firm as a thought leader in the industry. **Requirements**: **Responsibilities**: - Content Strategy...


  • Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Key Task and Responsibilities - Collect grade control (GC) sample. - Collect field duplicate sample. - Ensure that holes drilled as depth required. - Ensure working area and conditions are good and safe. - Ensure GC pegs matched with given GC plan drawing. - Ensure collected samples are dry and if wet, follow procedures as given Geologist. - Ensure sample...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Join our team and be part of a dynamic and fast-paced environment where your digital marketing expertise will contribute to the growth and success of our fintech firm._ **Requirements**: **Responsibilities**: - Develop and Implement Digital Marketing Strategies: - Create and execute comprehensive digital marketing strategies to enhance brand awareness,...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At DLS Markets, we aim to provide you with the best trading conditions, powered by both industry-leading - and cutting-edge innovative platforms. Our R&D efforts constantly push the boundaries of liquidity and usability to empower you to benefit from a truly exceptional trading environment._ **Requirements**: **Responsibilities**: - **Team Leadership**: -...


  • Kuala Lumpur, Malaysia BID Operations Full time

    As a regional team leader, you will lead and inspire a team of talented recruiters, fostering a collaborative and high-performance culture. You will also work closely with the global team leader and internal stakeholders across the organization to understand hiring needs, develop recruitment strategies, and implement best...

  • Back Office Associate

    7 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    Are you prepared to step into a key role that merges language proficiency with operational excellence? BID Operations is in search of a Back Office Associate proficient in both Mandarin and English to contribute to our esteemed operations. As a Back Office Associate, your role will be pivotal in ensuring impeccable client support and operational efficacy....


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced and dynamic HR Consultant oversee staff performance, administrative operations, and office management as location HR. This multifaceted role requires a strategic thinker with a strong background in HR management and efficient office operations. The HR Consultant will be responsible for fostering a positive work environment,...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **About Us** Introducing BID Operations, your trusted partner in providing comprehensive technology, corporate function solution, accounting & operations, and risk & compliance services to support our customer business growth! Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. We...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...

  • Web Developer

    6 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    Introducing **BID Operations**, your trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our customer business growing! Founded on year 2013, with the based headquartered in Sydney, our relentless focus on streamlining and simplifying processes ensures we meet our...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Paralegal

    6 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    Introducing BID Operations, your trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our customer business growth! Founded on the year 2013, with the based headquartered in Sydney, our relentless focus on streamlining and simplifying processes ensures we meet our...