Customer Service Specialist
3 days ago
**Title : Customer Service Specialist**
**Purpose of the job**
- To responsible of customer service and management support
**Key Tasks**
- Frequent contacts with customers, serving customers inquiries
- Order management, input order thru system
- Maintain & update price list
- Maintain & update customer master file
- Sample arrangement & coordination
- Support customer to perform online ordering
- Performs all duties in full compliance of all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures.
**The requirements**
Experience, knowledge and skills:
- Degree in Business Administration/Marketing/Economics or any business-related field.
- Required written and spoken language(s) fluency: Malay & English
- Minimum 5 years of working experience in sales or customer service is required for this position
- Good communication, interpersonal skill, hardworking, can-do attitude
- Experience with matrix organization would be a big plus.
- Experience in SAP/Oracle
Behavioral Competencies (Leadership Principles):
- Willing to undertake the assigned business strategy, communicating, involving team members with result-oriented attitude.
- Excellent teamwork and leadership mindset.
- Constructive working manner.
- Proactively improve his/her work responsibilities, initiating and taking actions.
Functional Competencies:
- Market & customers’ business understanding
- Change management familiarity
- End-to-end thinking process
- Effective communication skill
- Basic negotiation & presentation skill
Safety Clauses:
- Ensure safety requirements & abide the company safety policy PPE (employee)
Key Contacts:
- Customer Service Specialist is a member of customer service department
- Position holder reports to Customer Service Team Manager-SEA
**Job Types**: Full-time, Contract
Contract length: 3 months
Pay: RM2,200.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 5 years (preferred)
- SAP Oracle: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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