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Assistance Operations Liaison
1 week ago
We seek a skilled Customer Support Coordinator to join our Assistance Operations Department. The ideal candidate will possess excellent communication skills and be able to provide top-notch support to clients and subscribers of Allianz Partners.
Key Functions
- Manage inbound and outbound calls, emails, and correspondences for AzP and AzP client services with precision and care.
- Assist clients as needed by taking necessary actions to arrange services and benefits according to subscriber's needs and policy coverage.
- Record all conversations, correspondence, and actions into the case management system for efficient tracking and reference.
- Collaborate with the team to ensure proper case handling and timely resolution of issues.
Team Collaboration
This role requires working in a team environment, where collaboration and effective communication are essential for delivering exceptional service to our clients and subscribers. We operate on a 24-hour rotational basis, and employees are expected to work from office.
Employee Benefits
We value our employees' growth and development, offering a wide range of courses and target development programs. Our employees enjoy international mobility and career progression opportunities within our global environment. We prioritize our employees' health and well-being, providing wellness programs that promote peace of mind and work-life balance.