Customer Service Associate

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Experian Health Full time
Job Description

The Customer Service Executive plays a pivotal role in bridging the gap between customers and our clients. Their primary responsibility is to handle incoming calls from customers, addressing inquiries, resolving complaints, providing information, and meeting customer needs to ensure exceptional service standards and maintain high customer satisfaction.

This critical position requires strong listening skills and the ability to respond promptly to make recommendations or solutions to the customer's problems. A clear and pleasant speaking voice and fluency in English are also essential requirements.

The responsibilities of this occupation include:

  • Excellent interpersonal skills, written and oral communication skills.
  • Strong phone contact handling skills and active listening.
  • Great attention to detail, good analytical and problem-solving skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and as part of a team.
Key Responsibilities
  • Handle daily customer order fulfillment with a strong commitment to ensuring timely and accurate delivery.
  • Manage daily customer incoming and outgoing calls and emails.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customer requests.
  • Provide regular feedback to management on customer comments and feedback regarding our products and services.
  • Exercise basic salesmanship to promote/upsell all relevant products to increase business revenue.
  • Assist in new product testing, implementation, and launches.
  • Responsible for deploying and applying all company policies, procedures, and standards.
  • Perform and achieve the KPIs as assigned.
  • Contribute to team effort by accomplishing related results as needed.

Additional Requirements

  • Diploma, Advanced/Higher/Graduate Diploma in Economics, Information Technology, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
  • Proficient in MS Office (Word, Excel & Outlook).
  • A minimum of 2 years working experience in the related field.
  • Resilient to thrive in a complex environment.

  • Customer Service Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Muji Malaysia Sdn Bhd Full time

    Company Overview:  Muji Malaysia Sdn Bhd is a leading retailer of lifestyle products, offering a wide range of high-quality goods to our customers. Our commitment to delivering exceptional customer service and providing a unique shopping experience has earned us a loyal customer base. As a Customer Service Associate, you will play a vital role in ensuring...

  • Business Growth Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    Job ResponsibilitiesAs a Business Growth Associate, you will be responsible for sourcing leads from diverse channels, including online and offline platforms, referrals, personal contacts, and affiliations. You will also be required to deliver persuasive presentations to showcase tailored products and solutions to potential customers.

  • Customer Service Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full time

    We are seeking a talented Customer Service Associate to join our team at Summitnext in Kuala Lumpur. As a key member of our client relations team, you will be responsible for delivering exceptional customer support and issue resolution services to our global clients.The ideal candidate will possess excellent communication skills in English and Sinhala...

  • Associate Customer Service Professional

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Public Mutual Berhad Full time

    We are seeking an Associate Customer Service Professional to join our team at Public Mutual Berhad. In this role, you will be responsible for handling Unit Trust Consultants' (UTCs') enquiries and providing prompt resolution.The ideal candidate will have a degree or diploma with 1 year of working experience in a Call Centre or Customer Service environment,...

  • Customer Service Associate Role

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    At Zeal Holdings Limited, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeding their expectations.The ideal candidate will possess excellent communication skills, both...

  • Multilingual Customer Care Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full time

    Multilingual Customer Care AssociateWe are looking for a highly skilled Multilingual Customer Care Associate to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via various communication channels.Your primary responsibilities will include:Assisting customers with their inquiries and resolving...

  • Customer Service Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

    Customer Service Executive (Mandarin and Cantonese Speaking)At Golden Destinations by ICE HOLIDAYS Sdn Bhd, we are seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our clients.We require a candidate with a...

  • Financial Services Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AmBank Group Full time

    Ambank Group is a leading financial institution seeking an exceptional Financial Services Associate to join our team. As a key member of our sales team, you will be responsible for delivering excellent customer service and building long-term relationships with clients.Key Responsibilities:Deliver sales targets for deposit, bancassurance, unit trust, and...

  • Customer Service Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ekiwi Global Malaysia Full time

    Ekiwi Global Malaysia is seeking a highly motivated and results-driven Tele Sales Agent to join our team. In this role, you will be responsible for conducting sales calls, providing exceptional customer service, and engaging in tele-sales activities to promote and sell our products.ResponsibilitiesConduct sales calls to customersProvide exceptional customer...

  • Customer Service Representative

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

    About Zeal GroupWe are an award-winning FinTech organisation offering a variety of innovative products.Our Technology hub is located in Cyprus, and our Global Hub for Customer Service is in Kuala Lumpur, Malaysia.At Zeal Group, we value growth, technology, and collaboration.Job Description:We are looking for a Customer Service Associate to fill in the gaps...

  • Corporate Services Associate

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SCS Global Malaysia Full time

    The role of an Associate Consultant at SCS Global Malaysia requires a unique blend of technical skills and soft skills.You will be responsible for handling complex tasks such as license applications, approvals, and registrations, while also providing exceptional customer service to clients.To excel in this position, you should possess strong analytical and...

  • Financial Services Associate

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kumpulan Naga Full time

    Financial Services AssociateKumpulan Naga is a leading provider of financial services, including tax compliance and advisory services.The Financial Services Associate will be responsible for providing exceptional client service, preparing financial reports, and maintaining regulatory compliance.Key Responsibilities:Develop and maintain relationships with...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Public Mutual Berhad Full time

    At Public Mutual Berhad, we are committed to delivering exceptional customer service to our clients. As a Customer Service Executive, you will be responsible for handling Unit Trust Consultants' (UTCs') enquiries and providing prompt resolution.This role requires strong communication skills and the ability to work in a fast-paced environment. If you have a...

  • Customer Support Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Support Associate to join our team at Touch 'n Go Group. As a key member of our Commercial Operations team, you will be responsible for providing exceptional customer service to our merchants while meeting specific quality expectations.Key Responsibilities:Respond to incoming merchant...

  • Customer Service Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    About Zeal Holdings LimitedWe are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our headquarters is located in London, UK, and our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology...

  • Customer Service Ambassador

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Job DescriptionWe are seeking a Customer Service Ambassador to join our team at Gulf Marketing Group (GMG Group). As a Retail Associate, you will be the face of our brand, responsible for providing exceptional customer service and ensuring a seamless shopping experience.The ideal candidate will possess excellent communication skills, a strong product...

  • Global Customer Support Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

    About Zeal GroupWe are a rapidly growing FinTech organisation with a global presence.Our company culture values innovation, growth, and collaboration.Job Role:We are seeking a Global Customer Support Associate to join our team in Kuala Lumpur, Malaysia.In this role, you will provide high-quality customer service to our clients, perform tele-sales and...

  • Customer Service Associate Position in Dubai Market with Arabic Language Skills

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    About the CompanyWe are Zeal Holdings Limited, an award-winning FinTech organisation offering a variety of products.Founded in 2017, we have grown to a team of 700+ employees across the globe.Our headquarters is located in London, UK, and our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our...

  • Customer Experience Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly Full time

    As a Customer Experience Associate, you will play a key role in delivering exceptional support to clients and job seekers on our platform. You will be responsible for handling inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing guidance to enhance the user experience.ResponsibilitiesSupport Services: Handle inbound...

  • Service Delivery Excellence Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Job Summary:We are seeking a highly skilled Service Delivery Excellence Associate to join our team. In this role, you will be responsible for delivering exceptional service to customers participating in our events.The successful candidate will have a strong understanding of cryptocurrency, excellent communication skills, and the ability to work...