IT Service Delivery Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Doherty Full time

Key Responsibilities
The primary responsibilities of this role include:

  • Supporting primarily London-based customers by dealing with service tickets from various sources at any time of day.
  • Providing high-quality support to our diverse range of clients on a 24/7 basis.
  • Supporting multiple technologies, including Wintel, AD, Cloud (Azure/O365), Networking, end-user support, and security-related incidents.
  • Working closely with our colleagues in London and other locations to provide seamless support to our clients.

Required Skills and Qualifications
To be considered for this role, you must possess the following skills and qualifications:

  • At least 3 years of experience in a service desk role.
  • A strong working knowledge of Microsoft Windows Server and Desktop operating systems.
  • Experience with Microsoft cloud services (Azure/O365).
  • Familiarity with Active Directory, DHCP, DNS, GPO, and fundamental ITIL principles.


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