Customer Service Technical Lead
5 days ago
This role requires a high level of expertise in after-sales maintenance technology and quality control processes. Key responsibilities include:
- Resolving quality complaints from local users and reducing the impact of negative events.
- Carrying out EWP, RMA, and localized verification of batch quality faults.
- Analyzing KPI indicators of after-sales maintenance technology of service providers.
- Managing the national technology and training management system.
Qualifications
To be considered for this role, you must have a Bachelor's degree in Electronics, Communication, or Computer Science, along with over 2 years of experience in after-sales technical service for mobile phone products or consumer electronic products.
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