Customer Service Manager Lead

We are looking for a talented Group Lead - Customer Service to join our team at Trip.com Group. In this role, you will be responsible for leading a team of customer service representatives and working closely with the Operation Manager to achieve service excellence.About Us:We have four Customer Service Centres located in Japan, Korea, the UK, and the...

Job DescriptionAbout the Role:The Customer Service Team Lead will oversee and lead a team of customer service representatives, ensuring they adhere to established policies and procedures. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team.Key...

Insurance Customer Service Lead PositionThe Generali Group is seeking a highly skilled Insurance Customer Service Lead to join our claims operations team. The successful candidate will be responsible for managing the claims support services function, including handling incoming emails, attending to first notifications of loss, and providing timely and...

Role SummaryWe're seeking a skilled professional to lead our order management and customer service efforts. As a key contributor, you will play a vital role in ensuring timely deliveries and resolving any shipment-related issues. Your responsibilities will include coordinating with internal and external stakeholders, handling a high volume of orders, and...

BASSnet is a premier IT services and consulting company, serving the maritime industry with innovative solutions.About the RoleWe are currently seeking an experienced Support Lead to join our team. This is an exciting opportunity to lead our support function and work closely with our customers and stakeholders to deliver exceptional results.The successful...

About the RoleThe Senior Customer Service Lead will be responsible for managing staff productivity, enhancing service quality, and ensuring proper recording and data accuracy for KPI reporting. You will also oversee improvement projects such as Order Automation, RPA, and Chat Bot implementation. If you have a passion for delivering exceptional customer...

Job DetailsWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Zeal Group. As a key member of our customer service department, you will be responsible for leading and supervising a team of customer service representatives.Main Responsibilities:Lead and supervise a team of customer service representatives.Provide...

At EPOS, we help business owners and entrepreneurs unleash the full potential of their businesses. As a fast-growing and dynamic company, we are dedicated to transforming the retail and F&B industry with high-performance technology solutions. Our mission is to empower businesses by improving operational efficiency, enhancing customer loyalty, and unlocking...

Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated to offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery...

Pasona Malaysia seeks a seasoned Customer Service Manager to lead its Customer Relation Team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring...

Get AI-powered advice on this job and more exclusive features.Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are...

Sales and Customer Service LeadThe ideal candidate will have at least 3 years of experience in sports/fashion retail industry and possess excellent communication skills in English.

Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including overseas CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

About UsGrowthFN SDN BHD is a dynamic company dedicated to delivering exceptional customer experiences. We are looking for a skilled Service Delivery Leader to join our team and drive success in our customer support division.Key ResponsibilitiesLead a team of customer support professionals to achieve outstanding results.Analyze and address customer feedback...

About UsTrip.com Group is a global leader in online travel services, committed to providing exceptional customer experiences across our platforms. Our company has grown significantly over the years, expanding into new markets and developing innovative products to cater to diverse customer needs.Job RoleAs a Team Leader, you will play a critical role in...

Customer Service Excellence ManagerThe ChallengeAs a Customer Service Excellence Manager, you will have the opportunity to make a significant impact on our customers' experiences. You will lead our team to deliver exceptional customer service, create a luxurious atmosphere, and exceed sales targets.Your Key ResponsibilitiesCustomer Service: Deliver...

Job OverviewAs an Operations Executive, you will play a crucial role in managing user queries, working closely with the Operations team, and contributing to the support team in terms of voucher fulfillment.You will be responsible for delivering exceptional customer service, sharing insights on the user experience report, and collaborating with different...

Job SummaryWe are seeking an experienced Customer Service & Operations Manager to oversee our customer service team and drive business growth through effective strategies.About the RoleThe ideal candidate will have a strong understanding of customer segmentation, engagement strategies, and service operations. They will be responsible for developing and...

Job DescriptionWe are looking for a highly skilled Customer Support Lead to manage customer expectations, provide excellent customer service, and contribute to the development of service management strategies.This role requires a strong understanding of customer needs and preferences, as well as excellent communication and problem-solving skills.Key...

BASF, we create chemistry for a sustainable future. As a leading chemical company, we connect people with diverse talents worldwide, fostering innovative solutions for a better tomorrow.In this role, you will execute customer order management processes with a consistent high level of service across ASEAN, ANZ, Taiwan, and GB regions. This includes:Executing...