Café Operations Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Secret Recipe Cakes and Café Sdn Bhd Full time
Job Description

We are seeking an experienced Café Operations Manager to lead our team of professionals in providing exceptional customer service, maintaining high standards of food quality, and ensuring efficient operations.

Key Responsibilities:
  • Customer Focus:
    • Evaluate and improve the customer experience by gathering feedback, identifying areas for improvement, and implementing solutions.
    • Maintain a positive and welcoming atmosphere, ensuring staff provide excellent service and respond promptly to customer needs.
  • Operations:
    • Develop and implement effective operational strategies to maintain efficiency, reduce waste, and minimize costs.
    • Monitor and analyze sales data, customer feedback, and operational metrics to identify trends and opportunities for growth.
  • Team Management:
    • Solicit, select, and develop top talent to fill positions within the café team, fostering a culture of excellence and accountability.
    • Design and implement comprehensive training programs to enhance skills, knowledge, and performance among team members.

Requirements:

  • Degree in Hospitality, Hotel Management, or a related field, with a minimum of 2-3 years' experience in restaurant management.
  • Proven track record of success in leading teams, driving sales growth, and improving customer satisfaction.
  • Excellent communication, interpersonal, and leadership skills, with the ability to motivate and empower team members.
  • Familiarity with Microsoft Office and proficiency in data analysis, budgeting, and financial planning.


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