Service Delivery Director

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full time

Job Description Summary

This role involves leading a team of customer service representatives, ensuring that customer satisfaction is consistently met through efficient resolution of escalated complaints. The ideal candidate should have strong leadership and analytical skills, with a working knowledge of staffing models, scheduling, and telecom opportunities.

Key Accountabilities

  • Manage call center operations, ensuring compliance with company policies.
  • Collaborate with local Member Relations teams to develop strategies aimed at improving customer satisfaction.
  • Develop and implement process improvements to optimize contact center operations.
  • Provide training and coaching to ensure team members meet service objectives.


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