Business Channels Operations Lead

1 day ago


Ipoh, Perak, Malaysia Hong Leong Bank Full time

Job Overview

Hong Leong Bank is seeking an experienced Executive to lead our Business Channels team. As a key member of our operations team, you will be responsible for managing customer relationships and driving sales growth.

Main Responsibilities

  • Provide exceptional customer service to walk-in customers and contribute to high levels of CSAT scores;
  • Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding;
  • Learn and use I-Pads/other devices for customer service/ cross selling;
  • Perform Meeter-Greeter/Navigator role on rotational basis;
  • Assist in calling up customers for service / sales interactions;
  • Step out of the branch to meet customers for service / sales discussions occasionally;
  • Support Bank's Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;
  • Accept assignments as required to maintain adequate staffing levels throughout branch network;

Key Skills and Qualifications

  • Degree/Diploma Holder;
  • Related working experience in financial institution or related field;
  • Possess customer interaction / cash handling / transaction processing / sales experience;
  • Basic banking knowledge;
  • High level of integrity and accountability;
  • Excellent service mindset and communication skills and cross selling skills;
  • Professional appearance and courtesy;


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