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Customer Success Professional
1 week ago
Veeam, the leading provider of data protection and ransomware recovery solutions, empowers organizations to achieve radical resilience through data security and recovery.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, ensuring that IT and security leaders have peace of mind knowing their apps and data are protected and always available.
We are seeking an experienced Customer Success Representative to join our team in Thailand. In this role, you will be responsible for overachieving Quota tied to territory Renewal and Expansion goals.
Your primary focus will be on effectively managing Annual pipeline by reaching out to customers 4 months before support expiration to perform customer experience assessments and environment health checks.
You will also be responsible for cold calling customers with lapsed support with the goal of reactivating support. Additionally, you will work cross-functionally with Deal Desk, Legal Department, Sales, and others to prepare Special Terms and Create NSQ's.
In this role, you will clearly communicate and sell complicated offers internally and externally, while accurately forecasting business analysis and sharing insights.
You will assist customers with various tasks such as Licensing Transfers, Customer Support Ticket Assistance, and ensure appropriate support to Veeam's channel partners.
This is a high-energy, fast-paced environment where you will prioritize workload to meet all KPIs, goals, and objectives. You will maintain high Customer Satisfaction ratings and focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base.
We are looking for a motivated self-starter who can handle a high number of email communications and outbound telephone calls. Experience with SalesForce.com is a plus.
