Revenue Growth Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full time

Job Description

Veeam, the #1 global market leader in data protection and ransomware recovery, seeks a highly motivated Customer Success Representative to join our team. This role is responsible for delivering exceptional customer experiences, driving revenue growth, and expanding existing relationships.

The ideal candidate will possess a strong background in sales, account management, or customer success, with a proven track record of overachieving quota and KPIs. They will have excellent communication skills, including executive-level influence, and be able to effectively work in a fast-paced environment.

Responsibilities

  • Manage annual pipelines, ensuring timely renewal and expansion goals are met.
  • Engage customers proactively to educate them on new product features, additional products, and business outcomes.
  • Cold call lapsed support customers to reactivate their subscriptions.
  • Work cross-functionally to prepare enterprise renewals agreements, special terms, and create NSQ's.
  • Negotiate complex offers internally and externally.
  • Forecast business analysis and share insights.
  • Assist customers with licensing transfers, support ticket assistance, and provide support to channel partners.

Requirements

  • Minimum 2 years relevant work experience in sales, account management, or customer success.
  • Proven track record of overachieving quota and KPIs.
  • Strong communication skills, including executive-level influence.
  • Exceptional organizational skills, prioritization, and multitasking.
  • Ability to work in a fast-paced environment with high-energy motivation.
  • Proficiency with SalesForce.com.

Vision

Veeam empowers every organization to bounce forward from data outages and losses. Our mission is to deliver radical resilience through data security, data recovery, and data freedom for hybrid cloud environments.



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