Korean Language Customer Service Role

5 days ago


Klang, Selangor, Malaysia ManpowerGroup Malaysia Full time

We are seeking a highly skilled Korean Speaker to join our team as a Customer Service Representative in Malaysia. As a member of our customer service team, you will be responsible for providing excellent customer support and exceeding customers' expectations in terms of customer service & accurate information.

About the Role
  • This is an excellent opportunity to work with a leading staffing agency in Malaysia and gain valuable experience in customer service.
  • You will be part of a dynamic team that communicates with customers through various channels and acknowledges and resolves customer complaints.
  • Your primary responsibility will be to handle customer enquiries and provide solutions in a timely and professional manner.

Key Responsibilities:

  1. Communicate with customers through various channels and acknowledge and resolve customer complaints.
  2. Work closely with colleagues to achieve KPI elements and SLA.
  3. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  • Candidate must possess at least a TOPIK5 or above (Non-Native).
  • Candidate must possess at least a Diploma or equivalent level (Native).
  • Required language(s): English & Korean.


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