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Customer Success Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time
Role Overview:

The Sales Team Leader will be responsible for driving business outcomes through effective leadership, management, and communication skills. This role involves leading a team of technical sales professionals to achieve exceptional results.

Main Responsibilities:

Your key responsibilities will include:
• Impacting business outcomes through effective leadership, management, and communication skills.
• Managing administrative responsibilities such as attendance tracking, queue administration, and corrective delivery.
• Developing, training, and managing team members to achieve exceptional results.
• Establishing and maintaining strong relationships with clients and/or team members through effective communication and issue resolution.

Key Qualifications:
  • A Bachelor's degree is preferred but not required.
  • At least 2 years of experience in technical sales with sales as the main KPI.
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Knowledge of metrics, their measurements, thresholds, targets, and process owners.
  • A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.
  • Proficient in English language.
  • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.