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Service Business Leader Southeast Asia

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia NCR Atleos Full time
About NCR Atleos

NCR Atleos is a leader in expanding financial access, with a dedicated team of 20,000 employees worldwide. Our mission is to optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Our Values:

  • Accountability: We take ownership of our actions and decisions.
  • Collaboration: We work together as one team to achieve our goals.
  • Innovation: We continuously seek new ways to improve and innovate.

Job Description:

This role requires a proven track record of success in operations, preferably in a services-oriented role. The successful candidate will have excellent communication, presentation, and collaboration skills, with a strong understanding of service development, pricing strategies, and competitive analysis.

Responsibilities:

  • Achieve Financial Objectives: Manage a multi-million profit and loss statement to meet assigned financial goals.
  • Regional Oversight: Oversee the delivery of Field Services Work in Southeast Asia, ensuring consistent, proactive and reactive responses to customer issues.
  • Customer Commitment:
    • Prompt Problem Resolution: Ensure timely resolution of customer problems throughout the area.
    • Alliance Partnerships: Identify and collaborate with area alliance partners to fulfill customer commitments.
  • Employee Development:
    • Team Building: Foster teamwork and open communication.
    • Skill Enhancement: Plan and implement development activities to enhance employee skills and knowledge.
    • Performance Management: Establish performance goals, coach, and evaluate employee performance.
  • Cross-Functional Collaboration:
    • Sales Growth: Participate in bid reviews, customer presentations, and contract negotiations to drive sales growth.
    • Maintenance Contracts: Manage service-level agreements, subcontracting, and exception conversions.
  • Customer Satisfaction:
    • Metric Achievement: Ensure all regional metrics are met for all customers.
    • Enduring Relationships: Maintain strong relationships with customers to address service concerns and ensure satisfaction.
    • Service Issues: Guide the sales organization on service-related matters.