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Customer Service Associate

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time
Job Overview
Wealth Mastery Academy is seeking a highly skilled and motivated Customer Service Executive to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building skills.

Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, or chat.
  • Analyze customer issues and provide appropriate solutions or escalate complex problems to senior representatives.
  • Maintain a high level of product knowledge to effectively address customer queries and concerns.
  • Foster strong relationships with customers by being empathetic, responsive, and proactive in resolving their issues.
  • Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
  • Participate in ongoing training and development to enhance product knowledge, communication skills, and customer service techniques.

Requirements
  • Excellent communication and interpersonal skills.
  • Prior experience in customer-facing roles, preferably in a call center or retail environment.