Strategic Partnerships Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Elevate Marketing Services Full time
Job Description

This role is about cultivating strong relationships with partners to enhance loyalty and maximize value. You might like this job because you get to build lasting connections, analyze data for opportunities, and collaborate across departments for effective service promotion.

  • Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimize churn, and maximize lifetime value.
  • Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
  • Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly.
  • Conducts regular analysis of Partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
  • Stays updated on marketing promotions and their terms and conditions offered by Elevate Marketing Services, effectively communicating them to Partners.
  • Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifying areas for improvement.
  • Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
  • Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience.
  • Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system.
  • Familiarizes oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators.
  • Stays informed about industry trends, competitive landscape, and best practices in Partner retention, continuously seeking opportunities to improve Elevate Marketing Services' retention efforts.
  • Acts in the best interest of Elevate Marketing Services at all times and collaborates with the rest of the Partner Relations team to promote Elevate Marketing Services' services effectively.
  • Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office, and Compliance.


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