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Enterprise Customer Success Advisor

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cloudflare Full time
Company Overview
We are a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. We believe that everyone has the right to access information and connect with others freely, regardless of their geographical location or socio-economic background. To achieve this, we have developed a range of innovative technologies that make the internet faster, more secure, and more accessible.

We're committed to creating a culture that values innovation, collaboration, and continuous learning. Our team is made up of talented individuals from diverse backgrounds and industries, each bringing their unique perspectives and experiences to the table. Together, we strive to push the boundaries of what is possible and make a meaningful impact on the world.

Key Responsibilities
As a Customer Solutions Engineer, you will play a critical role in ensuring the success of our Enterprise customers. Your key responsibilities will include:
  1. Delivering timely and organized onboarding for customers to ensure they see the full value in Cloudflare's products.
  2. Providing clear proactive technical guidance and expertise across all our products.
  3. Collaborating with Customer Support, Engineering, and other teams to assist with technical escalations.
  4. Proactively identifying opportunities for expansion for existing customers.
  5. Contributing towards the success of the CSE organization through knowledge-sharing activities.