Current jobs related to Business Performance Manager - Klang, Selangor - Maxis

  • Strategic Business Performance Manager

    7 days ago

    Klang, Selangor, Malaysia Carsome Group Full time

    About the RoleThe Senior Executive, Business Performance Management will report to the Head of Performance & Planning and work closely with various teams within the company. As a key performance executive, you will drive cross-functional initiatives to ensure end-to-end performance KPIs trajectory and project outcomes are achieved.Your Day-to-Day...

  • Business Performance Analyst

    7 days ago

    Klang, Selangor, Malaysia Career Horizons Full time

    Your New Role: Prepare customer profitability management reports, perform 1st level of business analysis, monitor cost control and profitability, and compile information for budget preparation.Requirements to Succeed: Hold a Bachelor Accounting Degree or Professional Degree in a related field, with at least 3 years' relevant work experience and proficiency...

  • Operations Performance Manager

    8 hours ago

    Klang, Selangor, Malaysia MAP Active Asia Full time

    Responsibilities:The Business Insights Coordinator will perform comparability reporting between concept & brand, perform analysis store income matrix (mainly minus store) & renovation store.The role requires good knowledge of Ms. Excel, Ms. Power Point, SAP; time management, communication skills.

  • Performance Management Specialist

    7 days ago

    Klang, Selangor, Malaysia Carsome Group Full time

    Operational Excellence Leader WantedWe are seeking a seasoned Senior Executive to drive business performance management and lead our team towards operational excellence.Your Key Areas of FocusEstablish and maintain performance metrics for Supply Chain, Operation, and Logistics.Develop business intelligence by creating tools and analyzing data.Lead analysis...

  • Sales Performance Coordinator

    7 days ago

    Klang, Selangor, Malaysia Gulf Marketing Group (GMG Group) Full time

    About This RoleWe seek an experienced Retail Supervisor to join our team at Gulf Marketing Group (GMG Group). As a key member of the store management team, you will play a pivotal role in driving sales performance, enhancing customer satisfaction, and ensuring operational efficiency.Responsibilities Include:Coordinating daily store activities and ensuring...

  • Performance Portfolio Manager

    15 hours ago

    Klang, Selangor, Malaysia PUMA Gruppe Full time

    We are looking for a dynamic Local Strategy Director to shape and execute local marketing strategies that connect deeply with Malaysian consumers through key sports and cultural touchpoints.Key Requirements:5+ years of experience in sports marketing, preferably with a background in running categories.Proven track record in developing and executing strategies...

  • Business Development Manager

    7 days ago

    Klang, Selangor, Malaysia Carsome Group Full time

    About Carsome GroupJob DescriptionWe are seeking a highly experienced and skilled Sales Leader to join our team. As a key member of our sales organization, you will be responsible for leading and motivating our sales team to achieve exceptional results.Your Key Responsibilities:Lead a high-performing sales team to meet and exceed sales targets.Develop and...

  • Store Business Manager

    7 days ago

    Klang, Selangor, Malaysia GMG Full time

    About the PositionAs a Store Business Manager at GMG, you will play a vital role in driving commercial success and excellence in retail operations. This exciting opportunity will challenge you to lead a team of store managers in achieving maximum sales and commercial opportunities while ensuring the efficient preparation and implementation of sales promotion...

  • Regional Business Development Manager

    7 days ago

    Klang, Selangor, Malaysia Sandoz International GmbH Full time

    About UsSandoz International GmbH is a leading healthcare company that is dedicated to improving the lives of patients around the world. We are seeking a highly skilled Regional Sales Manager to join our team.Job SummaryThis role will be responsible for managing a regional or local sub-function of sales, such as Territory Sales. The successful candidate will...

  • Performance Marketing Strategist

    6 days ago

    Klang, Selangor, Malaysia PUMA Group Full time

    We are looking for a highly skilled Performance Marketing Strategist to join our team at the PUMA Group. In this role, you will be responsible for developing and executing local strategies that connect deeply with Malaysian consumers through key sports and cultural touchpoints.About This RoleYou will play a crucial role in driving strategy, establishing...

  • Performance Executive Assistant

    7 days ago

    Klang, Selangor, Malaysia Different Technologies Pty Ltd. Full time

    We are seeking a Performance Executive Assistant to join our team at Different Technologies Pty Ltd. The successful candidate will be responsible for providing high-quality support to our Aftersales division, focusing on project management, audit, and financial coordination.Your Key ResponsibilitiesProject Management Office (PMO) Support:Assist in planning,...

  • Business Development Manager

    3 days ago

    Klang, Selangor, Malaysia iSoftStone Full time

    iSoftStone is looking for a Business Development Manager to join our team. As a key member of our sales department, you will be responsible for driving growth and meeting revenue targets in the IT consulting and services industry.Key Responsibilities:Develop and execute sales strategies: Leverage your network to identify and secure new business opportunities...

  • Logistics Business Development Manager

    7 days ago

    Klang, Selangor, Malaysia Upscale Sdn Bhd Full time

    About the JobUpscale Sdn Bhd is seeking a highly skilled and experienced individual to join our team as a Sales Manager in the Logistic Industry. As a key member of our sales team, you will be responsible for driving revenue growth and developing new business opportunities.Key Responsibilities:Monitor market trends to identify and develop new logistics and...

  • Regional Business Growth Manager APJ

    6 days ago

    Klang, Selangor, Malaysia Enterpryze ERP Full time

    We are a dynamic team at Enterpryze ERP, dedicated to providing innovative business management solutions for SMEs. Our goal is to empower businesses to thrive by delivering cutting-edge solutions.About the RoleThis role is critical in driving our growth through strategic partnerships, identifying opportunities and co-creating value propositions with...

  • Business Development Manager

    7 days ago

    Klang, Selangor, Malaysia Upscale Sdn Bhd Full time

    Senior Manager - Sales & Business DevelopmentUpscale Sdn Bhd is looking for a seasoned Senior Manager to spearhead our Sales & Business Development initiatives in Medtech Plastics and Polymer. The ideal candidate will have a proven track record of driving business growth, building strong customer relationships, and executing sales strategies.Key...

  • Automotive Sales Performance Director

    5 days ago

    Klang, Selangor, Malaysia BYD Malaysia Full time

    BYD Malaysia is seeking a highly skilled Operations and Sales Development Leader to lead our sales operations team. As the Sales Operations Manager, you will be responsible for enhancing sales efficiency by overseeing dealer management, reporting, bookings, payments, and logistics coordination.Your key objectives will be to:Optimize sales processes to...

  • Sales Performance Coordinator

    22 hours ago

    Klang, Selangor, Malaysia IntelliPro Full time

    We're seeking an exceptional Showroom Manager to join our team at IntelliPro Group. As a leader of our showroom team, you will be responsible for delivering exceptional customer service and sales performance.About the RoleThis is a full-time position that offers a competitive remuneration package and opportunities for career growth within our company. The...

  • Business Excellence Manager

    7 days ago

    Klang, Selangor, Malaysia Novartis Full time

    Job DescriptionTo support the business within assigned countries, ensuring seamless operational services in P2P and T&E. Provides strategic consultancy to key stakeholders, connecting different functions and departments to resolve critical issues.About The Role:Support close monitoring and improvement of P2P and T&E KPIs/process performance. Update key...

  • Business Development Manager

    8 hours ago

    Klang, Selangor, Malaysia Maybank Full time

    About the Role:This is an entry-level position that offers a unique opportunity to gain hands-on experience in sales and marketing. As a Business Development Manager, you will be responsible for identifying and pursuing new business opportunities, developing and maintaining strong relationships with customers, and contributing to the growth and success of...

  • Business Development Manager

    22 hours ago

    Klang, Selangor, Malaysia SteriPack Group Full time

    Job OverviewThe SteriPack Group is seeking a highly skilled Commercial Manager to play a pivotal role in driving the financial success of our organization. Reporting directly to the Global Commercial Operations Director, this individual will be responsible for effectively managing margin control, contract compliance, and pricing strategies for our Malaysia...

Business Performance Manager

1 week ago

Klang, Selangor, Malaysia Maxis Full time

We are seeking a skilled Business Performance Manager to join our team at Maxis. As a key member of our Business Contact Centre, you will be responsible for managing the performance of our contact centre operations.

Job Description:

The primary objective of this role is to ensure that the Inbound Contact Centre and Retention Team meet their objectives and targets. This involves managing the inbound teams, ensuring customers' enquiries and complaints are attended to promptly, and resources are allocated effectively to manage contact centre operations.

You will analyze and improve work processes to enhance efficiency, service quality, and customer experience, while driving costs down.

Key Responsibilities:

  • Inbound Contact Centre (1919)
    • Manage the inbound teams to meet Service Level objectives
    • Absorb the Voice of Customers to identify issues and resolutions
    • Ensure quality assurance standards are met through Touch Point Net Promoter Score and First Contact Resolution measurements
    • Manage and resource plan based on volume and operational needs
    • Analyze and improve work processes to enhance efficiency, service quality, and customer experience
    • Lead weekly/monthly support cadence with Business Teams
  • Retention Team
    • Align team plans with overall direction of Enterprise Business team
    • Measure, track, and report on team members' productivity
    • Drive utilization of team to ensure optimum campaign effectiveness
    • Collaborate with stakeholders to review retention plans and offers
  • People Management
    • Provide regular feedback and coaching to team members
    • Extend support to team members by guiding/managing customer escalations
    • Identify and implement opportunities for cross-skilling team members