Team Lead Customer Service

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management. - Actively tracks and...

**Fresh Grad is encouraged to apply!!!** **Client Company**: Non banking institution **Location**:Bandar Utama (Reachable by public transport) **Working hour**: Mon-Fri **Remunerations**:Up to Rm2,800 (include fixed allowances) **Job Scope**: ▪Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s...

We are seeking a highly motivated and results-driven Service Consultant to join our sales team. As a Service Consultant, you will be responsible for driving sales growth and maximizing revenue by actively engaging with clients, understanding their needs, and providing tailored solutions. You will play a crucial role in building and maintaining strong...

Applicant will have to handle customer grievances and queries professionally and guide them throughout the process. - Applicant will have to prepare the necessary reports to the respective service departement - Follow up cases and make sure communication are concise and on point - Applicant will have to assist with centre stock taking as well. **;...

Designation **:Team Lead (Order Management) - Thai Speaker** Location **:Kuala Lumpur, Malaysia** Working Days **:Monday - Friday (Hybrid)** Working hours**:Normal Working Hours** Salary**:RM 5,000 - RM 7,500 (based upon experience)** - Processing of company’s sales orders upon receiving of purchase order from Sales team in a timely manner and accurately...

Designation : Team Lead (Order Management) - Thai Speaker Location : Kuala Lumpur, Malaysia Working Days : Monday - Friday (Hybrid) Working hours: Normal Working Hours **Salary**: RM 5,000 - RM 7,500 (based upon experience) **Job Description**: - Processing of company’s sales orders upon receiving of purchase order from Sales team in a timely manner and...

**About this opportunity!**: We are now looking for a Service Reliability Lead, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take ownership for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a...

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

**Requirements**: - At least 2 - 3 years of working experience in Third Party Administration (TPA)/Insurance Industry and Hospitality Industry - Willingness to work late/on shift as or when required - Able to communicate well in both English & Bahasa Malaysia - Posses own transport **Responsibilities**: - Assess the Admission/Discharge case accordance to...

To promotehealth products and health screening services. - To manage incoming phone calls. - To generate sales leads. - To identify and assess customers’ needs to achieve satisfaction. - To build sustainable relationships and trust with customer accounts through open and interactive communication. - To provide accurate, valid and complete information by...

Supervise technicians on both on-site and in-house repair and servicing jobs. - Attend issues reported by customers and provide prompt and effective resolutions. - Follow standard procedures for proper delegation of tasks to the technicians or internal teams. - Ensure all payment is collected and submitted daily. - Review and submit incentives for...

**Key Responsibilities**: - Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence. - To attend admin functions - enquiry from CS & ASK mailbox. - Attend EZ Connect enquiry via Whatsapp diligently. - To handle returned agreement, RC request and...

Location: Sunway, Malaysia Work Schedule: 12 hours shift, rotation schedule Basic Salary: RM4500 and above Shift Allowance: RM300 fixed **Qualification** - Years of experience: At least 5-7 years’ experience in Telecom. Significant part of this experience must be in the Telecom Network. - Qualifications: Min Degree in Electrical...

About The Job You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool. **What you will do**: - Respond to product inquiries and issues in a timely manner - Identify and escalate second line support issues to the right channels (such...

**Job Description ~ CPD E-Beauty advisor** **_Main task & Responsibility : _** 1. Responds to consumers queries in Live Chat 2. Answer consumers questions on Brand/Products, convert and upsell 3. Proactively engage with customers 4. Incentivizes consumers to leave rating and review 5. Able to talk with online consumers vs in person **_Experience and...

We established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - Travel opportunity...

**What You Will Do: -** - Provide guidance to the team members and act as a role model for team members and coach and develop individuals to ensure they reach their maximum potential. - Accountable for achieving the HR related target Monthly Performance Indicators (MIPs), operational level agreements and service levels to the customers. - Identify potential...

RoboThink is a STEM edu-tainment company specialising in robotics and the coding programmes for students aged between 5 to 15 years. We are looking for energetic, dynamic, and friendly person for growth! The person must be able to work on a weekend + 4 week days. A brief job description of the role: - Interact with customers in person, on the phone and...

**Responsibilities** - Performs defined procedures and processes with accuracy and completeness. - Processes may include use of manual procedures or local or regional systems. - Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. - Provides...