Global Tour Coordinator

1 day ago

Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

**About the Job**

The position is responsible for hotel booking management, from when the reservation is placed until after service completion. Acts as intermediary between Sales offices in Asia & hotel partners across Europe to deliver all hotel related services to the group travelers.

**Job Responsibility**
- Process booking amendments to hotels per Sales’ requirement within timeline & SLA.
- Update confirmation & information accurately in the in-house system based on hotel’s feedback.
- Monitor ongoing live booking screen & ensures everything is confirmed within Sales’ expected lead time.
- Attend inquiries from Sales for hotel matters related to live bookings.
- Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely manner.
- Deliver important additional information about the incoming groups/clients to related hotels per Sales’ requirement.
- Perform detailed investigation based on reports coming from clients.
- Assist hotel partners by getting feedback from Sales in case of valid complaints from hotels.
- In both cases, negotiate diplomatically with hotel partners & Sales until a satisfactory outcome is reached for all parties involved.
- Negotiate penalty charges or complimentary upgrades with hotels to minimize costs incurred by MIKI.
- Prepare complete documentation for prepayments, additional invoices, and refunds form for manager’s approval.
- Maintain the general shared database & case reports related to the assigned region.

**Requirements**:

- Diploma / Degree holder in Tourism/Hospitality Management or any related field
- Fresh graduates are encouraged to apply
- Experience within the travel industry is preferable
- Fluent in spoken and written English
- Excellent attention to detail
- Good communication skills
- Good organizational skills and prioritizing skills
- Good analytical skills
- Being able to adapt and be positive to any changes
- Professional attitude
- Strong work ethics
- Ability to work independently and within the team

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus

  • Tour Operations Executive

    1 week ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time 36,000 - 54,000 per year

    Tour Operations ExecutiveLocation: Menara Worldwide, Bukit Bintang, Kuala LumpurApply Now: Join Our Global Travel TeamAbout Miki TravelWith over 50 years of global experience, Miki Travel is a trusted leader in the travel industry — offering tailor-made tours, group travel, and MICE (Meetings, Incentives, Conferences & Exhibitions) services. We are...

  • Tour Operations Sales Manager

    1 week ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time 108,000 - 156,000 per year

    Location: Bukit Bintang, Kuala LumpurDepartment: Sales / Tour OperationsJob Type: Full-time, PermanentRole OverviewWe are seeking a highly experienced and results-oriented Sales Manager to lead our sales initiatives and strengthen our global tour operations network. This role requires a strong background in travel sales, destination management, and client...

  • Operations Executive, Asia Global Service

    3 days ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    Position: Tour Operations ExecutiveLocation: Menara Worldwide, Bukit Bintang, Kuala LumpurAbout Miki TravelWith over 50 years of global experience, Miki Travel is a trusted name in the travel industry, offering tailor-made and group tours, as well as MICE (Meetings, Incentives, Conferences & Exhibitions) solutions. We are committed to building strong...

  • Operations Executive, Asia Global Service

    2 weeks ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position**: Tour Operations Executive **Location**: Menara Worldwide, Bukit Bintang, Kuala Lumpur **About Miki Travel**: With over 50 years of global experience, **Miki Travel** is a trusted name in travel services, offering tailor-made and package tours as well as MICE solutions. We focus on strong partnerships, innovative technology, and employee...

  • Quotation Coordinator

    1 day ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position: Quotation Coordinator - Japanese Speaking** **Location: Kuala Lumpur, Malaysia (Menara Worldwide)** **Company Overview** Miki Travel is a global leader in travel services, boasting over 50 years of industry expertise. We specialize in delivering a wide range of travel products, including tailor-made and package tours, as well as MICE services,...

  • Operations Executive, Asia Global Service

    1 day ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position: Tour Operations Executive** **Location**: Menara Worldwide, Bukit Bintang, Kuala Lumpur **Company Overview** Miki Travel is a globally recognized travel service provider with over 50 years of industry expertise. We offer a full range of travel solutions including tailor-made and package tours, as well as MICE services across a wide array of...

  • Operations Executive, Asia Global Service

    2 weeks ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Company Description** Miki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams...

  • Japanese-Speaking Quotation Coordinator

    1 week ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time 36,000 - 51,600 per year

    Why Join Miki Travel?Miki Travel is a global travel powerhouse with over 50 years of excellence, delivering exceptional travel solutions to partners across Japan, Asia, and beyond. From tailor-made tours to large-scale group travel and MICE programs, we support the world's leading travel agencies with reliability, innovation, and world-class service.At Miki...

  • Customer Support

    1 day ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position: Customer Service Executive - Mandarin Speaking (24/7 Call Centre)** **Location**: Kuala Lumpur, Malaysia **Job Overview** We are seeking a dedicated and service-oriented **Customer Service Executive** to join our 24/7 global support team. This role involves providing real-time assistance to tour leaders and clients worldwide, ensuring timely...

  • Customer Support

    2 weeks ago

    Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

    **Position**: Customer Service Executive (Mandarin Speaking) **Location**: Kuala Lumpur, Malaysia **Department**: 24/7 Global Support Team **Job Summary**: **Key Responsibilities**: - Work on a rotating 24/7 shift, including weekends, midnight shifts, and public holidays. - Support tour leaders with travel-related issues during their tours. - Coordinate...